ColourpopReviews of colourpop.com

The fact that you can’t return or exchange products is not very professional or a way to encourage repeat business!

Can’t believe I’m still waiting two months for a refund on a pallet I bought in December. I never even received my package.

I used to love ColourPop but when I got my online orders the packages were crushed. It seems they don’t care how they package their items anymore. I doubt I will buy from here again.

I have only ordered once, and not received the purchase over a month, I was looking forwarded to get the products, but unfortunately not own them.

Placed an order over $100.00. Was promised to have confirmation and shipping that I expedited in a short time frame. Over a week later after my order was still pending and they had immediately charged me...I had no way to reach them via phone and had to email to request a cancel and refund. I was given a 24 hour time frame respond to attempt to cancel. I work two jobs. That leaves a very small inconvenient window. It's a shame. I'm a beauty guru and now have zero desire to ever order from them again or use their products. It's inconvenient, the no return policy is in small print, and to place an order of that price....it was crappy customer service and a huge inconvenience. Unless you're glued to your email be prepared to be stuck with your order with no refund for expedited shipping or the order itself, and pray you can get all your products sent to you in the time frame allotted.

The shipping experience was terrible and your customer service was subpar to many other companies. When asking about my delivery date the representative assured me that my purchase would arrive before Christmas and it did not.

I would give it 0 stars if I could I ordered lipsticks and a pallet when the package was dropped off it was clearly open I let the mail man know it was open and missing product he advised me to contact vendor when i did first I was asked for pictures of the package which I sent right away then I was asked for pictures of packing slip which I also sent after waiting for a response a few days then I was asked for pictures of the product I did receive at this point I’m a little annoyed because not only am I a single mother of 2 but I also have a FULL time job managing a store unfortunately I do not have time to keep going back and fourth sending pictures when I paid fully for my product I have a job and kids to attend and limited time all I wanted was my missing lipsticks I paid for but i just gave up because your process is too long maybe next time seal the package correctly so paying costumers won’t be the ones at a loss even after all that I made the huge mistake of ordering more products and now I’m on almost day 5 with no shipping information or anything, this is annoying and this is the last time I ever order from this site again and I definitely will not recommend it. Such a huge inconvenience and horrible customer service

My items were beyond beat up in the box