ColourpopReviews of colourpop.com

Literally took forever to get to Australia, after paying so much in shipping it sat in the warehouse longer than it took to get here.

I did order from Colourpop when they did have a sale (27/12) I really whanted the higlighter "horse and carrige" but they was sold out, so I did get the bundel with the liquid lip. My order did arrive late (20 januari) and CP did included a letter and apologized for that and I did get a loose pigment for free. I was so excited about the highlighter, but to my disappointment there are no highlighter in the package only the liquid lip. I email CP immediately, and they apologize so much and I recived a $ 9 coupon code. (the higlighter cost 12 dollars) The problem is that I live in the EU and for me it costs considerably more than $ 9 to order the highlighter (again). More specifically, it will cost me a total of 38 dollars (VAT, tax, shipping fee, lokal post carrier fixed fee) I explained this to CP but they can not compensate me with anything else than 9 dollar, even though it was those who made mistakes from the beginning, because they did forget to put the higlighter in the box. Then when I did not except the coupon code they replied, that they would refund me 9 dollars. I replied that they can keep their 9 dollars and I will buy makeup from other companies in the future.

If I could give zero I would. My package was never sent out. A month after I ordered I got an email stating it had been returned and that if I wanted to order again I would not be able to get the sale price. I ordered it on sale, it was "returmed" through no fault of my own. Why should I have to pay full price for it when I had initially ordered it on sale? I was in contact with a customer service rep a week ago, they've since stopped responding to me. Not a good way to do business. From other reviews ive read it seems we're not the only ones to have this happen in the last few weeks. We will continue to share our experience on every social media platform and with friends/family/co workers

Damaged product!

I’ve ordered from cp before and had no problems but this time I had MULTIPLE issues. When I placed my order they had a SITE WIDE 25% off everything so I was suppose to automatically get that and I used my 15% off from a friends referral. Which when I placed my order it let me use them. Well days later I got a confirmation email saying my order was shipped and that’s when I realized they charged me full price and I didn’t get any of the 25% off (which was automatically already off). So I emailed them. When my palettes arrived 4 out of 5 of them were broken. I’ve tried contacting them about me being over charged and my items being broken. It’s now been almost 2 weeks and I haven’t heard nothing but this email asking me to leave a review. So here you go I would highly recommend not ordering from them unless you don’t mind being over charged or having broken stuff. Their customer service sucks!!

Never recieved my package or refund when I was told I was going to recieve it. Thank you

I still have yet to receive my order. I ordered in December and inquired about its transit status as it hadn’t updated at all and Colourpop told me to wait as it “probably missed a scan.” I contacted them again and said it still hadn’t arrived and they then told it it was lost in transit and would offer a one-time replacement for free and if any items I ordered were out of stock, I would receive store credit. I don’t want you to keep my money to use later if I don’t receive my products at all when I do order something. I asked them to provide expedited shipping and send it again, but even now, well over a month later, my order has not been processed or sent out and I have received no further updates. I’m extremely disappointed by this level of customer service.

I bought the package of gel liners. At first when I tested them.. they were amazing and smooth.. Put them in my kit.. Next time I went to use them on my client.. They were super dry and messed up the entire look I was doing. So dry and would not blend. Could barely get it on her eyes it was super dry and clumpy.. First time using it! Not happy at all!!!!