ColourpopReviews of colourpop.com

It’s been over a week and my order is still processing. It is going to miss the day I wanted it to be received by the I tended recipient.

I accidentally got the wrong foundation shade and they wouldn’t let me exchange it for a different one. I never opened the foundation. When I purchased the order it didn’t say anything about no returns or exchanges at checkout. It was only when I wanted to exchange the foundation that I had to search for the return policy. Customer service just told me they couldn’t help me and sent me a link to their return policy which I had already seen. Also the eyeshadows are very crumbly and there is a lot of fallout. I will not be purchasing anything else from colorpop ever again.

Still didn’t get my order. I’ve been waiting for a month or even more

I've ordered many times and each time I have waited 2+ weeks for my order to ship to me.

Bought the Misunderstood Lipsticks, found a small hair on one of the lipsticks, and the others looked used. I should have returned but didn't, regrets.

No llega mi pedido aún y realicé la compra en diciembre del 2019

Terrible customer service. I order so makeup for my daughter from them, never got an order confirmation, or follow up email. Only way I know anything went through was a credit card statement. The follow up customer service was disappointing. I emailed them my situation and asked for a telephone call. They emailed me back asking for an order number despite my initial Email explainIn I did not get one. Every follow up email request the same order number and the same information. I asked for a telephone call multiple times, they keep telling me they do not have phones. I asked for one specific person for all contact between me and colourpop to go through, that to can not be done, so each email of their I respond to, is answered by a different person asking for the same information and just running me in circles.

bad customer service, didn't even solve the problems I have