ColourpopReviews of colourpop.com

The Saf lipsticks are TERRIBLE, the customer service is WORSE. Never buying ColourPop again

My brow liner is so dry I can’t use it, and I’ve used others in the past with no issues. I also never received my concealer but I paid for it.

I can't review the product because I never received it. I'm still waiting for a refund a month later. The customer service needs improvement. There should be an option to communicate by phone or real time in situations that require more attention.

I dont get my order and no help from the Service

I haven’t received my order until now. Could colourpop team make sure when will the order be delivered to me?thank you

I order something for my daughter For her birthday and paid for it and NEVER received it. I am so MAD My daughter never got her birthday gift because this company does not send orders that are paid for. Plus NEVER got my money back. I wrote multiple emails and still never received my order.

Be careful if you order to the UK!!! since they switched to hermes you would be lucky if your package arrives. I used to always purchase from colourpop who previously used Royal Mail to get parcels to UK customers. Since switching to Hermes my package did not arrive, I emailed Colourpop who said to give it 21 days which is crazy, I did and after a lot of back and forth they agreed to give me a replacement. However, they told me if this replacement doesnt arrive its not their liability which to me is unacceptable because it is their responsibility I paid for package I paid for postage the least they can do is get my package to me safely. However, it seemed that once they have your money they dont care and keep repeating the no refunds policy even if you dont get your package. Anyway my second package did arrive but I heard for a lot of people it hasnt and Hermes really isnt a good courior. For this reason I will no longer be a colourpop customer. Customer service makes a huge part of the quality of a business and colourpop customer service is awful

Some of the brushes are smaller than they seem. I was disappointed by the quality of the brushes, I hoped they were better. And to top it off they had a discount that didn't help me, because they charged me a lot and I say a lot in customs, they hadn't even warned that this could happen, so they ended up being more expensive than their price without a discount.