ColourpopReviews of colourpop.com

from reading other people's experiences (not just on trustpilot), their customer service is incredibly inconsistent, which shouldn't be happening as they're a pretty well established brand at this point. I'm a UK customer and have ordered from there a few times now. Orders are normally dispatched 48 hours after being placed, and tracking takes 72 hours to update. Delivery is two-three weeks minimum, and I've had no issues with missing or broken products. In my opinion, the wait for it to clear Heathrow, customs and process through the sorting hub is what takes the longest (a week). Colourpop ship via USPS, and the tracking number you receive can also be used on Royal Mail's/Parcelforce's website, which makes it a lot easier to trace (USPS are notoriously bad at updates). You do have to pay a custom charge to get your parcel, which is set by HMRC and nothing to do with Colourpop. This includes a flat rate £8 handling fee and 20% VAT of the total cost of your parcel, including delivery. This is displayed on their website before you checkout, in their FAQ and delivery information section. You have to pay this fee no matter where you order from if your parcel value is over £15 (including delivery), so I don't see the point of these one star reviews that are basically mad at the law lol. A little tip though: keep an eye out for when they offer free worldwide shipping. If you place multiple orders with only 1-3 items in each (keeping the value under $20ish depending on exchange rate), you don't have to pay anything on arrival. That's when I tend to stock up! So far I've only had one issue: I placed an order on 31/12 and it was dispatched 02/01. After a week, it hadn't updated at all and tracking still said my parcel had to be picked up from their warehouse. I found out that when an item arrives at Heathrow, the sender and their shipping service are no longer held responsible if it goes missing, so I tried to find out if Royal Mail were holding it, but apparently my item didn't exist, ergo it hadn't arrived in the UK, let alone shipped. Colourpop's faq say they only consider parcels missing after 21 business days (weekdays), and can't help until then. However USPS recommend contacting the seller if there has been no change in tracking after 10 business days. On the 16/01 I emailed customer service and explained the situation as described above, and asked if it there was a system glitch because my Kylie Cosmetics order was going through the same thing, while other orders shipped via USPS and from California - which were all placed a week later - had already arrived. They responded the next day, with no explanation, but apologised and said they'd send a replacement. They shipped my second order the next day (18/01), and it arrived at my door today (23/01) - that's three business days, with no customs as it was a replacement! I was so impressed, I honestly came here to give them five stars for that alone, but reading through I can see others in the same position haven't been as lucky. I can only really recommend that you pay via paypal as a precaution, as you can dispute the charge a lot more easier.

To begin with, I heard lots of things about colourpop and I decided to buy some items because of all the hype. I was told that the shadows were super pigmented and the liquid lipsticks were beautiful. So on a day before Boxing Day, I ordered about $50 USD ($75 NZD) worth of makeup from Colourpop. The order was not processed until 31 December. Presumably because it was the sale period and they were experiencing a overwhelming number of orders. On January 2, I was told that my order was on its way to USPS shipping partner. And by January 5, it had been shipped to the LAX airport. I was provided with a tracking number and honestly the tracking number wasn’t very accurate for me. I live in New Zealand, and hence it was an international order. My parcel then arrived to New Zealand on the 6th of January. And I’ve now got it in my hands today (10 January). However, the USPS site and the NZ post site, both do not state that the package has been delivered, which I find strange. I’m actually quite pleased with the fast shipping. The products in the box were in a acceptable manner. My “yes please!” Palette had shadow pressed all over, but none of the shadows were cracked. The matte lipsticks were heavenly. The colors that I got were beautiful and felt almost like nothing on my lips. The only downfall is that, it was a little crumbly and dry. (Tip: just glide some lip balm over before you apply the lipsticks) Otherwise, everything was pretty good and I’m quite pleased.

This company is doing absolutely amazing! I always come on here to see what they have, and it makes me proud to see that the products they sell here isn't so pricey. The other day, I bought the ultra matte liquid lipsticks mini set from here, and overall I was satisfied. The colours are beautiful & they stay on your lips all day! :) But unfortunately the only downside was that I didn't expect them to be very small. I was fully aware that I ordered a mini set but in my opinion they were far too small. I hope the company can improve on that, other than that WELL DONE! :)

I liked this company, I think that they are very professional and are doing their best to get to the UK. Postage is not ideal as I did have to pay for it upon arrival, but overall, a good experience!

It's fast and really really good!

I ordered on colourpop twice. Very big orders worth over a hundred dollars. Their lipsticks are really great quality and affordable. They did mess up my order once but they were very kind and fixed it super fast (they forgot to include three lipsticks in my order...). I also received a free lipstick from them on my first order with them, I was really pleased because it was the type of color I love. Overall, I'm happy with this company and highly recommend them to all makeup lovers !