ColourpopReviews of colourpop.com

Have not recd order

Mi esperiencia fue malísima porque mi paquete llegó incompleto, me faltaron 3 productos y nadie respondió por ello, solo perdí mi dinero. Definitivamente no volveria a comprar y no lo recomendaría, me robaron!

If I could give 0 stars, I would. I tried to purchase the Sailor Moon collection vault the day it launched, got all the way through check out and entered my payment information and then got to the confirmation screen. Done, right? Nope! Over a day went by and I never received a confirmation email, but I could see the amount of the purchase holding in my bank account. When I sent a message to customer service to find out about my order, they said they had no record of my purchase and I'm like, "What are you talking about? I have a screenshot of the confirmation screen and I also see where ya'll are holding the amount from my account???" Then they tried to give me this garbage about my billing address supposedly didn't match the debit card. I have the SAME shipping and billing address and I confirmed it with them and they said it didn't match and to call my bank. I don't need to call my bank!!! I have lived at the same address for over 20 years and nothing has changed! You guys need to just admit that you were overwhelmed with orders on launch day and that you dropped the ball instead of lying to me and not even trying to make it right. So disappointed :(

Didnt order anything from you all in months. Let me check my account for fraud......

horrible costumer serves bad quality products .

I never received my product. I'm sure it's either lost or been sent back but I never even got a notice as to what happened.

I was in line for 20 minutes to reserve my bundle. when you are IN LINE, that means the product was reserved for you. But all the products I had in my cart were sold out after I had waited. Huge disappointment. This happened to me twice. Company should have had many more product, or at least update the sold out products better. I was ready to spend almost $100 on this sailor moon bundle. Increase your stock. Don’t let customers wait in line for items that arent even in their cart.

I never received the package, and when I reached out to customer service no one responded to me. I want a refund, but how can I get one if I can't speak to customer service. So disappointed and unhappy.