ColourpopReviews of colourpop.com

Pesimo servicio al cliente.

I am still missing things from my order.

We still have’nt gotten our package. It’s been over 20 working days and the customer support are to no help

First time ever making a color pop order. Did a nice sized haul of items, over 100$ and unfortunately I never got to even see my products. First of all it took over 3 weeks to have my package to even be PROCESSED and another week for it to ship after I had to send an email. (And this was about a month or so before everything with COViD) so over a month of waiting but they had no problem withdrawing the money from my account immediately. THEN. A issue happened at my post office and the package from COLORPOP was sent back to merchant. I almost cried. I waited so long and was so looking forward to my new skin care items. I saw it was sent back before it even made it back to the warehouse so I quickly emailed customer service and the ONLY thing they could do was return my money as per company policy. Which I don’t completely agree with or understand why but regardless that was apparently my only option. So another two weeks go by because I must wait for it to go back to the warehouse and then my money is auto refunded. Not what I wanted at all. I begged for just my package to be resent and no they refused. THEN WHEN I GO TO REPURCHASE The items I’ve now spent More then 2 months waiting on? I COULDN'T BUY ANYTHING I ORIGINALLY ORDERED BECAUSE IT WAS ALL SOLD OUT. So against my wishes they refund me and take my package back and now I can’t even buy what I wanted online. Biggest disappointment I have ever EVER had to experience from a company. It was all in all a huge headache and huge waste of my time and ultimately I’m left with a sour bitter taste to COLORPOP and won’t be using their awful, awful services again.

I ordered the dream big palettes 6 pallets on 2/24/2020 it took almost 2 weeks to get tracking and her it is 4/8/2020 no product has arrived, I contacted colourpop who told me to take it up with the shipping company, the shipping company said no record take it up with colourpop, so basically this company stole $58 from me and is refusing to refund! 10/10 would NEVER buy again!

My palette was never received and colourpop did not inform me. It was not until a week later my gift receiver told me nothing showed up and i did not receive a refund.

It has been over a month and I still didn’t receive my order

the lip stick rubs off, and a lot smaller packaging now, the selection is quite bad too, i found it hard to find a colour I liked. I will not order any more, sorry but just being honest. not sure why you changed!!!