ColourpopReviews of colourpop.com

never received my order

I have not yet received my order.

I ordered the dream big set of palettes more than a month ago and I didn’t receive anything. I’ve sent 2 emails to Colourpop and the only answer I get, first, that it may lasts up to 20 days and in the second email, they told me that my order was already in mu country and they couldn’t do anything. It was supposed to be a tracked package and I can’t even track it. Really bad experience.

The y Don’t give me information about my order

I places my order March and never got it!!! I received an email about covid19 hut still have yet to receive a refund or the items. 16211650 is my order number.

I made a order at beginning of March and this is the time I haven't received my package.

Site stopped shopping out orders, but had no mention of this on the website at the time (they do now), and still accepted my order and took my money. It wasn’t until I reached out to them that they told me they weren’t shipping. While I understand, they should have made this an announcement on their website like they have now. Will not order again from Colourpop

I am so dissapointed with the customer service as I ordered my package almost 2 months ago, I haven’t even recieved it and they ask me to write a review about my customer experience... Shame. I reached out to customer service and they weren’t able to clarify my doubts, they only told me to be pacient; the tracking of my package hasn’t changed since march...