ColourpopReviews of colourpop.com

Still waiting on products I bought in February

I have not got my product yet so bad :(

I know this pandemic has changed things with shipping and factories being temporarily closed. However, I am disappointed. I ordered things from the Mulan Collection the day it was dropped, along with other items. I was contacted to see if I wanted to cancel my order due to their facilities being temporarily closed due to Covid-19. I was fine with keeping my purchase and would wait until they were back up and running. Since that first email, I have not received any more updates with how much longer they will be closed. I haven’t heard anything else about when their facilities will reopen or if they will “try” to resume business by a certain date. It’s frustrating and then the next email I receive is regarding how I would rate them?! I was excited to try your products and I have been patient as I know this is a crazy time for all. However, IMO this is not professional. You should keep your customers updated on when they could possibly receive their products. I am also very aware that these are unprecedented times, but still, customers who chose to still give your company business during this time, when they could have cancelled, deserve a little more communication.

Have not received my product so I cannot rate it.

I ordered before California shut down, as in about a week before during the Mulan release. I still have not received my products which I understand is because of the shut down, but now my money is being held hostage. Because either I wait until god knows when to get my products or I get a refund and get 0 of the products I wanted that are now sold out everywhere. If we’re willing to wait for our packages we ordered on a release date we should at least be refunded for shipping. And furthermore, shame on colourpop for still accepting orders when they know they can’t ship anything, you’re holding peoples money hostage and it will take months for their orders to be caught up to.

I can't give a review because my order is paid in full and I haven't recieved. My order was placed on March 19, 2020. This why I rated it low and we love Colurpop. I do understand what we going through right and understand everyone safety. I didn't want to cancel the order it was a birthday gift for my daughter and she loves Mulan. So we are being patient until your company opens back up and hopefully then we will recieve our package. Thank you, Patrice Hamilton

Haven't received my order.

I placed my order.. 3 business days went by and I got an email that it wouldn’t ship until an unknown date. It’s been a month and still nothing.