ColourpopReviews of colourpop.com

Love the products. Customer service is atrocious. Should never take a month to resolve an issue and you should not have to DM on social media to get someone to respond. If the only contact available is a form on your website and you send an auto reply indicating that you have received and will respond in 24-48 hours, DO THAT!!!! Every review I have seen for ColourPop is negative due to customer service. Maybe you should drop new products every other week so you can handle your customer service issues.

I love the makeup products I received but still have not gotten my candle. I included the candle in my order to use as Halloween decor, it’s now November.

Poor customer service

Items received, it took around 6 weeks for it to arrive. Customer service is sub par, I had to send them 2 emails, after 3-4 days did not receive a reply until I commented on their social media. I received the same copy and paste email reply from two different customer service reps of theirs. I suspect some of their replies are automated.

I haven’t received my order yet and its been 5 weeks going on 6

The lipstick arrived broken, they sent me a replacement which also arrived broken. The rest of the products were fine and as expected.

The customer service is hit or miss. I try not to order from them but their collabs are so cute. Just a word for the wise, once they ship it, you get no refunds even if it appears that it never left their facility. I've been ripped off recently and I had to go through Paypal to get my money back.

Items are hit or miss. If you’re on a tight budget some of the items are worth buying. Colourpop used to be so good when they were an Indie brand. I find the quality to have went down and the price to be a little higher over the years. I think it doesn’t help that they keep pumping out new launches with the same color story reused each time. They are really trying to use nostalgia as a marketing ploy with all these new releases. That works for people interested in the packaging and marketing but the products themselves are just not worth the money. I find ELF to be a better brand for when you’re on a budget.