ColourpopReviews of colourpop.com

The shipping was time was absolutely atrocious

Even if all my items what I received were good (specially loving the lip oil) my order haven't been without issues. Still haven't receive the mystery box I purchased even if I have paid all the taxes and handling fees of it. I tried to contact customer support for help but received basically just automated answer with no actual answer to any of my questions.

The package arrived much later than what was mentioned on the website.

I got a damaged product so I emailed customer service. They ignored me even though I gave a lot of time for them to reply, I also sent 1-2 reminder emails and still didn’t reply. I had to email to open an entirely new case for them to say something. They offered a coupon which canning be used with any other promotion, I did not want a coupon since I did not want to order again. So they gave me a “one time” refund. Even though it was damaged??? Bad customer service for sure.

I ordered all 3 mystery boxes and there was literally no variety between them! The biggest one was so many duplicate products, I basically got 3 or more of the same shades, same products. I understand that mystery means mystery and you don't know what you're getting but you usually expect to get some type of variety and different items not everything the same. I could of saved money buying one box

Received a damage item. Took customer service forever to get back to me and then when they did it wasn’t even in response to the inquiry I sent them. Went back-and-forth with them for weeks about the broken item. They offered me a gift card instead of a replacement but why would I order from a place that doesn’t securely send their items and has really bad customer service? They finally agreed to give me a refund almost 3 weeks ago but I have yet to see it. I like the product but I will never purchase from them directly again. I suggest purchasing from Ulta.

I used to love ordering from this company but my last experience with them was not so great. I bought a vault pack of gel eyeliners that came with about 12 colors. 2 of those colors were completely dried out upon arrival. I got through to customer service and they just gave me a $14 credit because that's how much those 2 colors were worth instead of resending me the 2 colors. When i asked about free shipping they refused to give it to me. That means i could get the eyeliners with the credit but then pay for shipping. Thats not right considering i already paid for shipping and it wasn't my fault that their product came damaged.

The quality of the make up when I received it was poor. The eye shadow pallet is great as well as the blushes. The lipsticks/glosses smell like old plastic and my tube was not filled up all the way. I tried to move past that as it happens and I didn’t want that to effect my views but it got worse. I applied the lip products to my lips and instantly they started burning and I couldn’t stomach the smell. I would buy from color pop again I would just stay away from the lip products.