ColourpopReviews of colourpop.com

I have no emails about my order that I ordered months ago and haven’t received.

Horrible !!! I have paid almost 60 dollars on April 2nd and still have yet to hear from them about my order or when my order will be here. This is not ok with me and I want my order ASAP !! They can take my money in seconds but cannot deliver my order is beyond wrong!!!

I have still not received my order. I keep getting the excuse about shipping delays due to COVID19 yet I have received other product purchased after this first order.

For me it is a bad shopping experience since it is my first time buying directly with your page. I made my order more than a month ago and I still have no news of my order

I ordered my order before look down and on may 5. I got sent a small amount of money and no information why. So I asked and two days ago I was finally informed that two of the shades for my order of a build your own palette was out of stock. I tried to Cancel and ask for a refund and sent a new mail again asking the same yesterday. Today I was told that I can’t cancel the order because it was shipped on the 6.. I did not receive a shipping notification. So at the moment I will get a palette with two holes I can’t fill without spending more money. Since it’s too late to cancel the order and I was informed to late to do anything with this I was hoping that we could find a solution that was a bit better that the situation that has happened. So I asked: If it is possible to send the shades that are missing when they are back in stock or something, that would be nice since buying two shades is way more expensive especially when shipping and Norwegian taxes comes to play. Or if they have any good suggestions then I will happily hear if they have any ideas on how to solve this.” And still they only told me that I got a refund for the two shades and nothing more will happen. The company made my hopes go up by making me think that they would find a good solution to the problem, but then they sent me back to customer service who gave me the same line again. To get answers from them also took days so just to hear that my order actually was shipped took 3 mails over a week of asking.

My experience with this company was so horrible. Colourpop took the money from my account over a month ago and still has not sent my package.

They simply aren't honest enough to deserve any business. Colourpop hides information that should be upfront the moment people jump onto their website. For example, i ordered a bunch of stuff, but it was only after they charged me and took my money that they send me an email explaining that all shipping had been deferred until further notice. That kind of information should be on the landing page of colourpop and on every purchase page - it should not be an email given to buyers after they spend their money.

I never got my order. Still waiting for refundnsix weeks later. Not impressed.