ColourpopReviews of colourpop.com

Jamais reçu.

Ordered palette and still has not been delivered yet. Disappointing

Super disappointed!!! And annoyed! I ordered on the 19th of March the mulan palette, and trio lipgloss and matchmaker blush, waited 2 months, I sent an email on the 21st of may stating I’d like a refund as due to coronavirus I could really do with the money back to pay some bills, suddenly I get an email in my junk folder on the 22nd of may stating it’s been shipped (how ironic), I sent an email 2 days ago and I’m hoping for a response, Surely after 2 months I didn’t think it would even ship but I asked for a refund before they shipped and I’d really just like my money back, I’m hoping for a reply as it’s really put me in a predicament overall just disappointed and I don’t have any cause to support a company who doesn’t stand by their word this is the second time I’ve ordered and if something is not done I’ll have no choice but to not order from colourpop cosmetics. I was looking forward to this but it has now become a nightmare. Can only hope for the best at this point UPDATE: I received an email yesterday 26th of may stating my order has already been shipped so there is not much they can do in other words, baring in mind they have a policy due to covid-19 any requests for refunds before shipment will be given, I requested my refund before they shipped my item/s I needed that money to help me out with some bills especially in this time, this company is quick to take ur money, vague responses not helpful at all, even at a time like this u would think a company would take better care at receiving emails and flagging up order numbers that make refund requests, I have waited 2 months for my order and the minute I request a refund it’s suddenly shipped. Will defo not be buying from them again, going to go through my bank to hopefully get my money back, this company clearly does NOT go the extra mile for their customers, highly disappointed and sad and they don’t live up to their refund policy. AVOID!

I still haven’t received it.

Still haven’t received the product. Ordered 2 months ago.

I placed my order on April 13th and I’m still waiting on an update all it says is my order is pending and it is now May 26th!

Taking way too long to ship over a month and haven’t gotten a tracking number

It’s been 2 months and I still don’t have my order. Spent over $100