ColourpopReviews of colourpop.com

The worst customer service experience I've had, took ridiculously long to ship order and products received were disappointing. I will definitely not be ordering here again.

My package has not arrived, I send emails and they do not answer

Wrong item was sent. Ordered mascara and received eyeliner.

I HAVE NOT RECEIVED MY ORDER. I purchased in November and it is already January.

My order never arrived and I haven't received the refund

Delivery company did not deliver package, and I was told that I had to receive a refund from Colorpop for a refund as per their policy and insurance coverage. As this was a Christmas gift I reached out at the beginning of December hoping to resolve the issue quickly. After three attempts and no response from Colorpop I had to escalate to a paypal claim and still only received the purchase amount refunded, not the shipping, plus, I did not have the items for my daughter's Christmas gift. I have always appreciated Colorpop's product, and they have previously been good to interact with, but this utter lack of customer service or concern has forced me to leave this review and to suggest people shop elsewhere.

They lost my package, not even a replacement, not even a refund, Just lost my money and time

Took over a month to get my order. They did ship a new one when I complained, but no action was taken with a shipment just stuck in pending for a month +. Missing items after that. Cracked and messy palates.