ColourpopReviews of colourpop.com

Make up seemed like it was expired

I have received broken item and I have contacted colourpop three times but never got a reply. I like my item but I wished it wasn’t broken. Very disappointed with customer service.

Haven’t received my package 2 months after the order. Very unhappy!!!!!!!!

Amid COVID I placed an order with ColourPop for 15 eyeshadow palettes. Notified AFTER completing my purchase that they were not shipping due to restrictions. Okay I’m patient. After 2 months of waiting for my order to my delight it arrived. I was so very excited to open my long awaited package. The excitement fell from my face into straight irritation that items were missing from my total order. This couldn’t be right because someone had signed off on the packaging slip, but alas they didn’t count correctly. I then moved forward to eagerly opening each one of the the palates that I had ordered to admire the long awaited array of colors. That joy then started to turn to frustration, dissatisfaction, and anger as I opened each palate to find one after another of: broken eyeshadow, shadows falling out of their pots, pots not completely full of shadow, pots shifted from their supposed set place in the pallet, and one pallet completely covered in broken shadow. I sent in a message to their customer service support only to get an automated message and then another automated response about how the pallets missing from my order are on back order. However no mention to all the damaged items. Unbelievably frustrating. Not only did they allow customers to purchase from their site while not fulfilling orders but not keeping their site up to date with unavailable items. It feels impossible to speak with an actual person to air out frustrations and concerns over their product. $185 worth of product that is damaged with no recourse from ColourPop.

Missing 5 items and it took almost 2 months to be delivered

I ordered the tinted moisturizer, then I did not receive it until about 3 months later. It was awful.

Way to long to ship unfortunately.... i couldnt tell if the products were good or not...... i ordered on may 4th and by june 7th, nothing had happened.... my items werent even put in the shipping box lol..... i cancelled.... bad service tbh

Missing item in my package and won’t respond to emails