ColourpopReviews of colourpop.com

Worst experience I’ve had buying makeup, was completely unsatisfied. Not only did it take forever but they sent me someone else order and sent her my order, she received my 3 pallets and I only get 1... I emailed right away but took almost a week for a response I explained the situation had sent photos that they needed but had me send them again, all the did was give me a refund, almost a month later... so this person got to keep my 3 pallets for FREE and I had to deal with them taking so long to get back to me that the pallets that I wanted was sold out and now I was left with one pallet and refund for the other two pallets that I should have received, was I supposed to say thank you for them giving me my money back for a product I didn’t receive? It took almost a month and that all you guys could have done for me? Really? That shows me the type of customer service you have and shows me you don’t value customers and that’s really sad... I had to pass on a lot of great products in fear I would go through that mess again and it still upsetting that the person that received my order go to keep my stuff free of charge while I stayed stuck with nothing but a bad experience

I will never buy colorpop anymore is suck

I received my order incorrect. When I reached out was told they had none in stock and was sending me a refund. I had to reach out and wait days for a response from them to inform me that is why my order was incorrect. Never again will I be shopping from this site. I love the brand and the products. Customer service lacks and I understand with the covid. But if you’re going to ship an order out, confirm what is on back order etc....

I purchased a large empty palette and all 24 shades to fill it. I was informed that my delivery would be delayed because of COVID and if I wanted to cancel the order I could have a refund. I was in no hurry for my palette, I was happy to patiently wait as long as it took, so I didn’t cancel my order. My problem arose when I was told, after my palette was shipped that 4 of the shadows were not included and that a refund would be issued. No one had contacted me to ask if I was happy to have a partial order sent. I now have a partially empty palette and have to repurchase the 4 missing shadows at $4.50 per shadow and pay additional postage as they are now not part of a palette package. I was refunded the package price of $1.76-$1.88 per shadow. I tried to contacted Colourpop immediately, as I didn’t not want the refund, I wanted my order complete. I received only automated communication for over a week, after trying both customers service and Facebook avenues. When I finally received an email it was to say they were not interested in my issue. They had sent a refund it was done, to bad. This is my first experience with this company and I am sorely disappointed. The customer service is abysmal. I had a heap of other items in my cart for purchase, again waiting patiently for some items to come into stock, that will never be ordered. It is not solely about additional costs to me, I am happy to spend $$ but when a company doesn’t care about customer satisfaction, I am out. I’ll go check out the Charlotte Tilbury website see how they manage the customer service. Maybe I will have better luck spending my money there.

J’ai commandé le 31 mars et toujours pas livré. Plus de numéro de suivi on me dit de contacter ma poste mais sans numéro ça va être compliqué.

Fue muy complicado el tema respecto a la paquetería, tuve que mandar varios correos para poder localizar mi paquete y cuando al fin me llego solo recibí 1 paleta de 2 que encargue, desconozco si desde un inicio venía solo una o en el trayecto me robaron.

Really had a disappointing experience with colourpop. I needed makeup for my wedding. Ordered WAY in advance (knowing stuff was delayed because of covid, and also wanting to practice before my wedding). At the point I expected to have already received my order, I emailed them asking for a timeline as to when I could expect it. They told me that they didn’t know and that I could/should cancel if timing was important to me. The tone of the email was pretty snarky. But I really wanted these products! So I waited another few weeks and then sent another email saying ‘hey, now do you have an idea as to how long it will take?’ Then got another snarky email about how I could cancel my order if it was a problem. I waited another ten days, then went to cancel my order because at this point, I had had to rush makeup from elsewhere in time for my zoom makeup trial (it’s a thing! I did my own but had my friend who is a MUA coach me on application because I’m kind of hopeless with big looks). So I couldn’t figure out where to cancel it on their website, so replied to the email chain with customer service saying to go ahead and cancel my order and that I’d had to order other makeup because at that point, the colourpop wouldn’t arrive on time. Then a day later get an e-mail saying my order was about to ship. I emailed again saying, uh, no. I sent you a cancellation email. I’m f-ing done. Per the tracking, my order hadn’t left their facility yet. I got a snarky email back saying ‘I see that you canceled, but too bad’. I went back and forth a bit, but they stopped replying, refused to not ship the package or recall it from the post office (which, FYI, is super easy). I’ve got a lot of patience for companies impacted by the pandemic, but colourpop handled this poorly and rudely.

On 11th May I ordered Light 6 W. And there is no information when it will come. It is still in USA and I am very dissapointed with service.