ColourpopReviews of colourpop.com

The website is easy to use, lots of products that seem great. I wouldn't know because my parcel was lost (like a lot of people's!). I contacted them after three weeks as the tracking said that the parcel had not left the US. They sent me an email that said it had just missed a scan and would be with me soon and to get back in contact if I did not receive my parcel in 21 working days. After 21 working days had passed, I contacted them to let them know that the parcel was still in the US. They emailed me and told me that local post in my country had been suspended and I should contact local customs. I knew this was untrue, but I still contacted local postage services who said, no local post has not been suspended and no this parcel was not in the country. I contacted Colourpop for the third time and was offered a refund. I accepted the refund after reading all these horror stories. The refund was $13 less than I had been charged all those months ago, but I figure this is a fine for not researching this company enough before purchasing.

What I ordered was nothing like the color on the page. Very disappointed.

My Mulan came in with a color swatched. They fought me for so many messages acting like they didnt see it. I was not sent a new replacement

I order colourpop two times, and each of the purchase always sent me damaged products or dried out products, even missing items of my order. I emailed them but few days later maybe a week or so that someone would reply (as if i was lucky!). I'm still waiting for the replacement product. They asked me to wait for 7 business days but today is the 10th day. Updated: Until the 15 business days that's when I emailed them one more time because they forgot my purchase. They told me that item was then out of stock so they would make a refund without saying sorry for waiting or anything. Bad service!

AUN NO LLEGA MI PEDIDO, PÉSIMO SERVICIO DE RASTREO. APARECE HACE UN MES QUE ESTÁ EN CAMPTON Y NO ME LLEGA. NO VOLVERÉ A COMPRAR AQUÍ, EXIJO GARANTÍA DE DEVOLUCIÓN DE MI DINERO.

lost in shipment

Order didn't arrive, tracking doesn't and never did work. Contacted customer services who are aware the package is being returned to them for a reason they cannot know, but won't refund me until they physically receive the package. I've been told that I need to wait 6 weeks for it to be returned even though I ordered more than a month ago already. I have no idea what happens if the package was just lost by the courier company, if I'm just going to be charged regardless ? No clear answers have been given to me around this . The makeup is well priced but it's absolutely not worth the hassle and unbelievably unhelpful customer service. Definitely never ordering from here again and would never recommend to anyone

J'ai commandé le 5 mai, j'ai passé une 20aine de jour sans absolument aucune nouvelle de ma commande (par contre ils n'ont pas mis de temps à me débiter). La commande est finalement arrivée après plus de 2 mois (d'après le suivi, le colis était censé être à Paris depuis un mois...). Et en prime il y a eu 21€ de frais de douanes...