ColourpopReviews of colourpop.com

colis non reçu, aucun suivit vers l'étranger (France) et la FABULEUSE réponse du service client quand je demande de l'aide ou au moins des infos: c'est de me répondre un copier-collé de ce qu'on trouve dans la FAQ comme quoi je dois attendre encore ou me renseigner au près de mes voisins ou de la poste. Commande passée mi juin, toujours pas reçue alors que nous sommes fin juillet. Moi qui hésitait à commander sur le site officiel, finalement j aurai du m'abstenir et commander sur un revendeur européen.

Literally did not answer me at all over two weeks.

I will never buy in ColourPop again. My package was never delivered and they have no return my money either. It is so frustating because neither do the carrier or the company gave me a quick answer or solution to my problem. I was really excitied about my purchase and the feeling of not receiving anything is extremly disappointing.

Never received my order. Waited over a month to give benefit of the doubt but eventually tried contacting customer service with no reply. Also no reply on social media as to where my order is. Had to open a paypal dispute. Very disappointed.

I didnt get the products i purchase

The palette original colours are different from what’s shown on website. Emailed them but to only get a formatted reply. Replied to the email again to no further response, below was my email to them. This is an irresponsible sale. Will never buy from ColourPop again. “ I understand that there may be slight difference between pictures vs it’s true colour. The whatever palette: Tardy from light pinkish champagne turns out to be gold, Pass it On from orange turn out brown, In bold from dark pink to dark brown Maybe Later from bright pink to brick Copycat from orange brown became nude Not ok from orange gold to yellow gold and all others doesn’t match at all. Believe this is not just a slight difference. Even before the how the shade will turn out on different skin tone, the palette itself is two completely different palette already.”

Terrible cusfomer service. Placed my order, paid for my order in March. Received an email in June stating some of the items I ordered were now SOLD OUT! In July the remaining part of my ordered shipped and delivery took place only I never received my order as it was left outside my apt door and picked by someone else. I received a refund but the overall experience was beyond disappointing.

My order did not arrive. I send an email to complain and I did´t recive feedback or a solution.