ColourpopReviews of colourpop.com

Horrible customer service.

I never received my package. It said that it was delivered to me but I never got it, I've waited 2 months and nothing.

I would give zero stars but one is as low as I can go. I decided to treat myself and buy five of colourpop palettes and a lip gloss. My order got sent out three months after it was ordered and arrived four months after it was ordered. They had forgot to place two of my pallets and my lip gloss in the package. I contacted customer service and told them my problem it took about two more months before they could figure out what they needed to send to me. They had finally sent out my order and sent me a tracking number. Although the tracking number was unavailable. I contacted them once again and ask for a correct tracking number. They told me that my pallets I'd ordered were actually out of stock and that they hadn't sent my order out at all. I patiently waited one month and my sister had ordered the same pallets that same month and got her pallets in one week when mine was still out of order according to colour-pop. I then started to get frustrated and ask colourpop to please send me my order or give me a refund, they told me that they had given me a refund it's now been a week and I still have not seen the refund, I have contacted colourpop on multiple occasions and they have finally decided to ignore me. I paid for two pallets a lip gloss and it has never arrived eight months later and colourpop refuses to give me a refund. Although their website looks very cute and their pallets looks so fun and they're good price as well, the customer service is the worst customer service I've ever dealt with in my entire life. I'm honestly so disappointed, $40 down the drain. If colour-pop screwed up your order you are on the back burner and you do not matter. So if you decide to order from this company just expect that if your order is wrong, it's going to stay that way.

My package is taking forever to arrive.

The shade I wanted did not come instead I got a white shade and the day it was going to come it did not it came a month later

My order took over 1 month to arrive. I am never buying directly from colorpop again

I aired a month for my order, when finally received it it was the wrong order. Later I got an email saying that products that I’ve ordered were no longer available and they would give me a voucher not even a refund. Now it’s been over a month and still awaiting for my order to be processed.

Very bad delivery service, i ordered the product 2 months ago and it got held at the borders, even though i contacted dhl no one would answer me or tell me why there's a delay i got also charged an extra 10 euros for it. once in italy, dhl gave my order to poste italiane who are charging me now an extra 7.5€ my order stayed in their warehouse for 3 days (10 mins away from my house) while i called and hit their office twice to retrieve it and they wouldnt give it to me it was supposed to arrive 2 weeks before my flight and it didnt, i could never take it with me and it was a gift it's not my first delivery from the US, a week earlier i had another delivery that also got held at the border but i was contacted instantly and it was resolved almost immediately with no extra charges. In summary, i never got it and i'm paying an extra 18€ for it thanks