ColourpopReviews of colourpop.com

Yeah my package was broken into when I got it.

I’ve sent 2 emails asking where my order is and have gotten no response back. The tracking shows it’s in a different place on each carrier website. I understand delays are occurring but it’s been 9 days since I was supposed to have received it and no word from customer service about how to proceed

Great products, great prices, TERRIBLE shipping times. 3 weeks to a month or more for domestic orders is unreasonable. Terrible customer service, I've received multiple broken and used items and customer service always gives the same response, that nothing is wrong. Shattered mirrors, fingerprints, broken shadows, opened packaging and "nothing is wrong" ?

I bought some make up in March and I have not received it yet. I wrote to customer service and the answer that I received it is that they sent it.. that's all, not possibility to have a refund.

I’m a new customer to colourpop, and let me just say my experience hasn’t been the best with their team. Earlier this year, around March, Colourpop released their Sailor Moon collaboration which was very exciting. But their website crashed, and I wasn’t able to get the bundle. There were promotions on YouTube which included a limited edition Sailor Moon box that I had assumed we would receive if we purchased the bundle... a month passed by and they restocked, but the bundle was sold out within 20 seconds... again. I had emailed them explaining the issue, and they gave me a very poor response, let alone they took forever to reply. I had to drive to different Ulta beauty stores and waited in line for over 2 hours to get some of the items. Disappointed, I waited for ANOTHER restock, but I was able to get the bundle, but when it had arrived there was no limited edition box. So I went ahead and emailed Colourpop asking if I would be able to have a refund since I was under the impression that the limited edition box would be included. There wasn’t any statement on their website that the box wasn’t included. I asked the employee why they would promote the limited edition box and not give it out to their customers, because the whole point of this was expecting that it would be in that box. She never answered my question, and only said she wouldn’t refund me. I’m very disappointed with my experience with the Colourpop team. Be careful when buying from them, I won’t be returning.

I have not received my order placed in June.

I haven’t received my order from 2 months!!!

I did not get the product