ColourpopReviews of colourpop.com

Bad bad bad and bad

I placed the order on July 8th, with a delivery time of 7-10 days. Today (August 19th), I still haven't received the product.

Extremely appalling customer service ordered the mini palettes and a blush from their site . Worst product ever no pigments and a powdery mess. On top of that if u buy from them there is no return ! Thank God I was covered under PayPal return but it took me arm and a leg to get my money back ! BUYER BEWARE IF U BUY FROM THEIR SITE THEY WONT RETURN ANYTHING! Never ever purchasing their products again ! worst product ever !!!!

Commande jamais reçue.

Ho effettuato il mio primo ordine e anche l’ultimo il giorno 18 marzo. Sul sito c’è scritto indicativamente che la spedizione viene effettuata in 10 giorni lavorativi. Niente di tutto ciò è vero. Il mio pacco è stato spedito ,non è mai arrivato al mio indirizzo ed in più mi hanno scritto tramite mail che a causa inspiegabile della mancata recezione del pacco che loro hanno spedito dovrà tornare nella loro sede. Dunque morale della favola, non arriverà nulla dopo mesi di attesa. Se volessi nuovamente quei prodotti non li potrò avere con lo stesso prezzo di quando li ho acquistati. Veramente pessimo atteggiamento nei confronti dei clienti e pessima politica aziendale . Veramente una delusione.

I ordered the Sailor Moon x Colourpop Collection, the whole experience was stressful from the site crashing to check out and items were selling out within minutes due to bots; because Colourpop doesn't put limits on their limited editions items. Luckily, I was able to snag the whole bundle of the entire Sailor Moon collection. It took over 2 weeks to get to me and when I received it.. The eye shadow palette was missing 2 pans!! They didn't even fall out, they weren't in the palette at all to begin with!! No it did not fall in the box or package, IT JUST WASN'T THERE! The person making this palette probably forgot to put two shades in the palette.. I'm just surprised this got through quality control.. I was very upset with how I received this because it was a lot of money during these covid times and I waited over two weeks for this package to arrive. I emailed customer service, DMed Colourpop, commented on Colourpop's social media, made a public post and tagged them. I received a generic, automated DM telling me to contact customer service, which I already did.. It's been 5 days since then and I haven't gotten a response. I also noticed my comments I posted on their Instagram posts have been deleted and my post was untagged by them so it won't show up publicly in their tagged photos. I'm so upset, this was my first and last time ordering from Colourpop's website. I just want this situation resolved already and sadly, there is no number to call.. Just their email for customer service.

I never received my order.

Placed order for two weeks and still no shipping confirmation. Customer service sucks!