ColourpopReviews of colourpop.com

I ordered a bunch of items from Colourpop, infact I had placed 3 orders in one month. I received one of the orders and because I do reviews on makeup/beauty products on YouTube it took a couple weeks to finally open one of the boxes. It was missing 3/$4.50 single pressed eyeshadows. So I immediately reached out to them on the 17th and let them know this. Ever since then I have been going back and forth with Amia J - Who claims that if you don't let them know in 2 weeks that it's just too bad. Which is absolute crap. We're in the middle of a pandemic, what if someone is out of town and has to quarantine? It's a ridiculous time frame. When someone makes a purchase and as a company you don't fulfill this SIMPLE order, you should fix it. But instead they have been fighting and arguing with me for almost 2 weeks. Now they're making me take pictures of the items I did actually receive. They trying to get me to just give up. It's literally $13 that they're fighting. I wouldn't continue fighting this had I actually got the items I PAID FOR. This company is the WORST. I will never buy from them again and to show you the money they'll lose out on. I'm a diamond member on Ulta and a MVT member on Tarte. So because you want to fight me over MY EYESHADOWS, THAT I PAID FOR, you will now lose out on much more than that. Your customer service is complete trash. TRASH.

I have always trusted this brand and loved Colour Pop very much. Moreover, this is not the first time that I have purchased products on the official website. This time I did not receive the package at all. Maybe there is something wrong with the logistics after arriving in China, but I don't know the logistics information at all, so I can't track it. Nearly two months, my package is so inexplicably missing, I hope to give me a solution.

I recently bought the Queen Frostine powder with the new Colourpop land collection, BEFORE it sold out on their website. A week and a half later, they send me an email saying that its backstocked and they don't know when they will be getting it back in and that they will refund my money. I am beyond pissed because I ordered it before their website said it was out of stock. Complete bs if you ask me. I am going to be wary if I shop at all again at Colourpop. Most likely won't now, thanks Colourpop.

As a makeup lover I spent one week researching, comparing, and deciding on products for a launch & sale they were about to have, logged in early before the launch time, ordered (approx $80 USD), then waited for my package. Eventually I called my post office because it hadn’t arrived when stated, they said there was a labelling problem on Colourpop’s end and they had to return to sender. They stated there was nothing I can do but contact the seller. I did so, and Colourpop was unable to help me in any way other than a refund. Now I had missed out on both the launch and sale, they stated they are unable to ship it back to me even though they were at fault, they refused to honour the discount or provide any discount at all if I was to place a different purchase (the launch had been a bundle of products) and I was willing to pay more to get them individually. I explained everything above to them, provided all the details I could get from the post office, how much time I had spent and that I was unbelievably disappointed, and other than sending me my money back they “apologized for the inconvenience” and ended it there. I have never encountered such lack of customer service in the 10 years I’ve ordered online from beauty brands.

I LOVE the products but the shipping speed is ridiculous. I’m pretty sure I could drive to their warehouse cross country and pick up my orders in a shorter leadtime. Please do something about this.

I PLACED AN ORDER , PAID THROUGH PAYPAL. NEVER GOT AN ORDER CONFIRMATION. I HAVE EMAILED THE COMPANY TWICE & HAVE HEARD ZERO

Bad service after sale and 40$ import costs

It takes forever to be delivered. Its been 3 weeks already and they haven't even sent my stuff.