ColourpopReviews of colourpop.com

I did not receive my order yet that was processed on 28 July! And I asked for a refund but no reply or further notice regarding package delay.

I ordered the lip collection and the new garden collection when it first came out. I’ve purchased every collection that came out after that! I received my candy land & sailor moon collections & yet to receive any updates on my previous order. I continued to receive emails that they were shipping my order and to not be “anxious” (I stupidly believed them). I then received an email LYING to me that they had an error entering my shipping address (it’s a business!) and lost my package but still couldn’t provide any tracking information! I work in fulfillment, I KNOW when you’re lying Colourpop! They NEVER shipped my order and lied that it was lost. They offered to give me “credit” because they couldn’t replace my whole order but can ship 1 of the 4 items on the order. I will NEVER order from them again & will certainly let all my clients know. Worse customer service ever. Just be REAL. “Issues entering your shipping address” I received an order confirmation, I didn’t see any errors! I received the rest of my orders that were order after this just fine using the same address. Stop bs-ing.

It’s been more than 1.5 months and I haven’t received my package yet.

I knew my order had gone missing weeks ago when the DHL tracking Colourpop provided me with suddenly became invalid. I reached out to them several times but either received generic copy and paste emails, or emails telling to keep waiting or to call my local couriers myself. I spent hours emailing and calling couriers who told me they never received my package, and going back to Colourpop with updates that they couldn't care less about. This shouldn't have been my responsibility as a customer. After shipping my order, no one at Colourpop had any idea where my order was and no one cared to try and find out either.

I have always love Colourpop, and I have been using them for years. Until recently when I won a giveaway and I have contacted them in every method under the sun just to get my prize. I have contacted their Twitter, Facebook, email, their special email. I’m not sure what is taking them so long but they told me that they weren’t shipping them to the warehouse at first but it continues on to just telling me they’re “working” on it. Someone told me they’re experiencing the same problem. If you win a giveaway, expect not receiving anything. Why do they gotta do dirty like that to their fans?

I haven’t received it yet!!!

Slow delivery with no updates on tracking system, I’d already bought the eyeshadow platelets for a month but I’m still not receive it yet. Although I seriously loves colourpop products and had been purchased for years. This is the worst purchase experience that I’ve been.

My initial order was never received (2 different freckle pens). Then when I reached out a month later- they told me they could only send one of the shades again, as the other was sold out. Colourpop said they wouldn’t do refunds at this time, but gave me a credit which I did not want. I’m STILL waiting weeks later for the one freckle pen to get here. This company is awful.