ColourpopReviews of colourpop.com

Compre el 29 de julio y aun no llega mi orden, no tengo idea donde esta, en DHL quedo estancado el 4 de agosto, no se esta en Chile o aun en USA

Item went out stock while it was in my cart. Shipping took almost a whole month. Will likely not shop with Colourpop again.

First I asked for the complete collection of sailor moon, it did not arrive complete, I asked for the refund since August 24 and they still do not give me information, terrible service.

Not sure where the mix up was but I never received my first package and the fact that it took weeks to get resolved and emails almost daily, it was like fighting for my life to get another package out. Customer service is horrible. I would not buy again.

I never received my pallet. I have contacted customer service 3 times and they just told me to wait for it. Horrible customer service! I never got a refund. I’m never buying from Colourpop again!!!!

At the first time I didn’t received my order, so I was very upset and requested a refund, but they didn’t gave me the refund and sent a replacement without asking me if I wanted the replacement. Worst service ever.

My order was lost- appears to have never been given to DHL. I contacted customer service after a month asking what happened to my a package. They didn’t tell me, just reprocessed my order at the same slow pace, and half my order was sold out. I was given a store credit for those items. Honestly with them not even asking what I wanted to do, or apologizing I didn’t want store credit, so I asked for a refund. I forgot I used a visa gift card though, and so far funds haven’t been added. So long story short I waited a month for my order, didn’t get it, didn’t really get an apology for their mistakes either, am out money, and waited another 9 days to finally get half of my order. I feel like if a company screws up this bad, they need to do something to make it right. Not just ship out half of what you already ordered at the same snail pace you would have originally.

I ordered the Colorpop Land PR set and received a damaged box. The box made the set special. I should have been offered the option of getting a new box. Instead I was first offered a credit for the box only. Then they took off the amount of the box. It was damaged goods. Very poor customer service.