ColourpopReviews of colourpop.com

I have not received my order

The worst experience ever. I will not be ordering from colourpop again. I ordered weeks ago and I still haven't received my package. It says delayed at the post office and when I called they told me they never received it.

I ordered a limited edition collection - it was kinda difficult to get ahold of, this was the 3rd restock & each time it sold out in hours. This time I got lucky and was able to purchase it. However, the package was lost/never sent according to DHL. DHL was giving the initial information that there was a package & created a tracking number, but then was not given any updates on the package after that. When I reached out to Colourpop about this, I was only given clearly copy-pasted responses. They said that the collection was on backorder, but they wouldn't let me wait for it to come in & have it shipped then. So now if I want these items I'll need to wait for the next restock & hope for the best, which is quite disappointing. It feel like Colourpop cares more about being able to brag about how fast their items sell out than they do about their customers. Honestly considering not shopping from them again, even though I like their products.

I ordered the full ColourPopXSailorMoon collection, was a stressful transaction as a very popular collection. I secured the collection and received my confirmation 5 minutes later, around 6pm GMT. The following morning, I checked my emails and seen a further email from ColourPop, received at 11:30pm GMT, advising that due to a transactional error my order was cancelled. I was severely disappointed to say the least. I took the time to email ColourPop to get a further explain but just received a generic response to say the same ‘a transactional error’ I responded to this but never received a reply. I expressed my dismay on Twitter and the ColourPop social media team reached out and asked me to email again. So I did, explaining there was no issue on my side, I had checked the money was taken successfully and showed how disappointed I was losing out, this email was ignored once again. At this point, I intended to forget about the awful service received but several days later, the ColourPop team again reached out via social media, this time they did respond so I asked for a detailed explanation as to what happened and why the cancellation email was so much later, if I had received it earlier, I might of had another chance to get the collection. Eight days later they finally replied to say my account had been blacklisted and they would not fulfil this nor any further orders. I was so taken aback by this as my contact with the company was minimal and extremely courteous. I am still in shock with their response, I think this company is so poorly ran and this situation should of been handled better.

Got the complete wrong order and customer service has not gotten back to me. What I ordered was the sailor moon items that quickly go out of stock so I know I won’t be able to get there replaced which is very upsetting.

I never received my package. I wrote an email to customer service and they said it wasn’t their problem once it shipped. Never purchasing from Colourpop this was my first time buying something from here and it is my last time as well.

Just one Star, if I could give less I would. The reason Is: I made an order in July and is September now, I never received the package and they had never gave me my money back (they stole my money), so I have no package and no money. Don't buy Colourpop.

Horrible customer service.