ColourpopReviews of colourpop.com

I've been ordering from Colourpop for many years. Most recent delivery, 2 weeks ago. I woke at 3am Australia to order the Hocus Pocus limited edition items. I was there at the release time. Nothing was showing online. I checked Insta for info. The website had crashed, an apology was issues by the brand with a release date of the next day same time. Woke up again the next day 3am, was there for the release time, had all items in my cart, waited 15 minutes in line to check out. Then after accepting my saved details on my loyalty account for quick purchase a message comes up that Colourpop doesn't delivery to my address. Absolute rubbish. I was so mad as I have been ordering for years and know they delivery to my address. I can't support a brand who hypes product and fails to produce on more than one occasions. Why should I support a brand who is so inconsistent. Why hype up product for weeks, create drama and then can't follow through. Other brands can follow through and don't leave customer disappointed. How many times can I give the brand a chance when they fail to delivery.

I ordered two pallets for my sisters birthday. I placed my order around August, expecting it to arrive in late September. It's now early October and still nothing. Her birthday has passed now and the only assistance I've received is to ask for updates for the post/delivery service. I have done this a few times, and every time, I am redirected back to colour pop. Now I've revcieved an email from colour pop, stating that it may take even longer, and they don't actually know when I'll get my pallets.

The eye shadow palette I had received was damaged.

I order the Mulan collection but to this point I haven’t received my order. Plus it seems that you can’t get in contact with someone. Really bad customer service. First time ordering with them and my last.

Made my order August 22nd. It is now October 10th and I still haven't gotten it. Took 2 weeks just to begin shipping!!! So utterly disappointing.

ALL PALETTES CAME BROKEN

The Hocus Pocus Collection Release was a disaster!! Your site crashed day one! I spent three hours online trying to get products! Then you changed the release date! Then when I attempted to purchase agin I got put into a line to check out?! By the time I checked out the only thing available was the glitter gel! Don’t oversell products!! That’s happened to! In my second order, I didn’t receive an item because y’all oversell and don’t care! Now I have a reward that is going to expire! My money doesn’t Expire so how can you put a time limit on making up for your mistake?! I love ColourPop eye products, but y’all seriously need to upgrade your site and work on some serious issues.

My eyeshadow was broken and in pieces when it arrived. Customer Service could not replace it so they gave me a $6 credit but would not waive the shipping cost so the $6 credit is pretty useless.