ColourpopReviews of colourpop.com

They have zero customer service ethics. I stopped purchasing from them in 2017 because I kept getting damaged items and you can’t call them it’s all waiting for them after you email and I had to do it more than once. Fast forward to now because of covid and not going out I make a huge purchase and I never get it. I message them 3 times and I get just a message saying to contact my local usps or ups and file a report and send them the complaint #. Well it’s delivered through DHL and they told me to contact colourpop so I did again and I explained. And again I get the same email as before just an automated email about contacting usps or ups. Ridiculous not to add a second order I received a lipstick with some weird things stuck on it. I’m not buying again from them. They are horrible and I’ll try and keep as many people away as I can. If they can’t fix their customer service by now with all the money they make they definitely don’t care about us.

I bought more than 30 business days ago and my products have not arrived, try to contact customer service and I was only told that my package had been shipped, even though the tracking was never updated and that I had already spent the estimated time on their page to offer help. Aliexpress packages have been delayed less, I thought that being such a recognized store would have better service and customer service. That's why I wouldn't recommend it.

Bad service all over. Wont purchase again from them. They dont care about their customers!

Only received 1/5 items and two of them were limited edition, which was the only reason why I was buying things from color pop anyways. They gave me problems when I asked for a refund back onto my card instead of store credit. And how do you have some of your brushes online in stock when you really don’t have them in stock?

I didn't receive my order and didn't contact them soon enough, so they pretty much told me I'm SOL.

El último pedido que hice aún no me llega y ya excedió el limite de días que Colourpop da para que llegue un pedido.

I never received it.

I'm buying from ColourPop because I love the quality of their products and their prices are affordable. Now, they changed their policies regarding international shipping and since then I only have problem with the delivery or with the customs and duties fees. I contacted their customer care service via email, and after 3 back and forth I still don't have a clear answer, only copy paste answers, that don't help. I just feel like they found a new scam using the duties and customs .. My question is so simple: We pay duties and customs directly to ColourPop when we order with shipping to France. What happened if : 1. The fees at customs is higher : who pays? 2. If the fees are lower: Do you refund the extra? And I will add another question, can you make sure that DHL delivers at the door, and not to a store or else? I received a text for my order to Israel, asking me to choose a store for pick up... to have it change at their convenience last minute Regards Fanny PS: You really to change your plateforme for orders, shopify is horrible for every lunch, we couldn't even use a coupon with my sister because it was not working...