ColourpopReviews of colourpop.com

Awful customer service. Never received order. Reported to BBB. BBB has several complaints regarding this company. Steer clear!

I ordered a sailor moon blush and it was sent to the wrong address and no one helped me with any of it changing to the new address or anything basically just said to take care of it myself and when I tried to just get a refund you guys said no. So to say I won’t ever be ordering from you guys again is an understatement especially since I have no idea where the blush even is

I ordered many GOING COCONUTS PALETTES and I think the palettes where not pressed correctly in the factory since all of them come damaged from the same pigment and most of them at en it well assembled because the plastic top of the palette doesn’t match the pigments. Many palettes were damaged and I see many customers complaining about the same issue.

I purchased $60 worth of eyeshadow palettes only to find out several of them have been touched or swatched. Color pop said they would replace them if I sent them back and paid for the return shipping myself. I sent pictures and they refused to replace until I paid for the return. I received faulty products I shouldn’t have to pay even more money to receive untouched palettes. It’s not like I only bought one or two. I purchased $60 worth. They lost a customer.

I didn’t receive my order , it’s one month naw !!

I ordered the whole sunflower value set. When I received it one of the oils was leaking. I contacted customer service and they said they couldn’t tell it was leaking and wouldn’t replace it. Very upsetting and annoying.

Kind of chalky and not very pigmented. I only used one the pink, the other colors didn't appeal to me.

I ordered the all that palette and they sent me sailor moon. Their customer service reps took over a week to respond to the matter and instead of just sending me the correct item they offered a gift card for the amount of the palette. I did not want to pay for shipping again and subsequently the all that palette was sold out. They reluctantly gave me a refund but I am still out the shipping cost and stuck with an eye palette that I will never use. I would’ve been happier receiving the product I originally ordered. And since they have already made this error I am afraid to order from their website again.