ColourpopReviews of colourpop.com

I did not received goods, and on tracking webpage show a few information

I recently made a purchase from ColourPop where an item I ordered was not included in the delivery. When I reached out to the company they took a week to send me a replacement. That replacement was then sent to the wrong state. When I asked for a refund after they had messed up twice they refused and I ended up having to file a dispute with my credit card company since I did not get my item I paid for. I am completely underwhelmed by colourpop’s customer service. They are simply way too large of a company to have as many mistakes as they do, and it shouldn’t take days to get back to people via email for order mishaps. (The only time I got prompt service was when I posted on social media about the mistakes and they were in damage control mode) I’ll never be purchasing from. ColourPop again which is unfortunate because I did like their products but I don’t trust my orders to be filled and I’d rather give my money to companies that put the customer experience at the forefront rather than new makeup launches.

No recibí mi compra

I ordered the Big Box of LippyStyx after waiting for months because they were out of stock. When I finally placed my order, I was notified after a couple of weeks that they were unable to fill my order! Very poor business!!!

Customer service is bad and very late response on delivery and response time. Not worthy.

Terrible CS. Customer take responsibility for the company's mistake. Ridiculous!

I bought 3 highlighters from your website, but i only received 2. I think you missed one od my highlighters so i wrote an email to you but i still.haven't received your response. I'm a Chinese and so it takes a long time for me to receive my item. it's very inconvenient. so I think whether you missed my item on purpose? Because I am a Chinese or just because it takes a long time to receive my package and when I found your mistakes the time is too long to ask for your response?

A eyeshadow palette gave me an infection in one of my eyes and a blister on the other. Customer service took over a week before they answered me and wouldn’t refund my money unless I returned the product but it had already been thrown out. I even sent pictures of my eye as proof. Will not buy from them again.