ColourpopReviews of colourpop.com

super slow delivery and useless customer service, not helpful at all! Wont purchase again anytime soon!

i ordered a foundation over a month ago and it’s still hasn’t arrived. i would never order again.

My order never reached me

My package NEVER came in. It's been over 21 days, and customer service is absolutely useless! Everytime I've asked for an updates, they have told me to contact the shipper which I have and they didn't have any packages with the tracking number. Colourpop customer service will tell you the same thing each time you email them, they will say they see the same lack of updates you do and will only tell you to contact the shipping courier. Furthermore they have not offered any reimbursement. I will never buy from Colourpop online ever again.

My order took almost 6 weeks to ship. I emailed and the response was quite rude.

This was my first and last order with colourpop.shipment took more than a month to reach me in india.okay fine.but as soon as i opened the package i saw that 50% of the products were missing.all the fun stuff lipsticks blushes and a blender was missing.i was so disappointed.my parcels wasn't tampered btw.it was completely secure.they had listed all the products on the bill.but on the customs declaration they had mentioned only 8.and i received 5 out of which the eyeshadow palette and Highlighter was damaged.okay they made a mistake they will rectify it.but no.i have been messaging them for more than a week now..no valid response.. asking for pictures...i provided them the pictures of everything.but after that they didn't get back to me.i am mailing them almost every single day now.i had plans to buy more for my friends and family but i won't anymore or won't recommend either

My order never arrived

I’m left with a terrible impression of the company due to the following reasons. 1) I received a completely wrong package. The shipping label was correct, but all the items clearly belonged to someone else in a completely different state. 2) I contacted Colourpop TWICE upon receiving the package via their e-mail/messaging system to no response, waiting way past “48 business hours” as stated by their customer service typical response time. 3) There needs to be MAJOR improvement in their customer service, including an actual phone number to contact for issues such as these. I feel less inclined to purchase from this company knowing that one, I may receive a completely wrong order; and two, the mere fact that if I do, I will probably not get an answer about the means of ACTUALLY receiving the orders I paid for. This is ridiculous.