ColourpopReviews of colourpop.com

got the wrong package after waiting two months and they don’t even care

I received the wrong items and after providing photos and going back and forth with support over a month ago now I still haven't received my proper items. I probably won't order again just because the process of actually getting my items has been so drawn out and so difficult and the company didn't seem too concerned, either. Plenty of other places that just ship you what you ordered in a timely manner.

I had sent an email to cancel an order. A few days went by without a response to my email and as soon as my order shipped you guys responded. Of course I can’t get my money back because you won’t take it if the order is already shipped. What Is the point of emailing you to cancel it then? Just very upset, will not be buying online anymore and instead I will shop at Ulta.

If I could give y’all a zero I would.

My order had items missing. So obviously I’d contact support to get my items resent (as they weren’t out of stock it was just a packing error). They refused at times and made it difficult. Tried giving me coupons for less then what I paid. Telling me I’d have to pay for shipping even though it wasn’t my fault and if I didn’t know my legal rights I would have been down makeup and money. Don’t order with colourpop. Read reviews online they will warn you, I sadly didn’t listen and wanted certain pallets that were exclusive to here. Beware. Know your rights and don’t let the customer service bully you.

I placed my order a month age and still haven’t received it yet!!! Also when I send emails they take forever to reply back. The worst online shopping experience ever, never again.

Ordered the uh huh honey super patchy horrible does not blend well worst formulation i have ever seen would not recommend wet n wild is way better or elf

It's been a month and a half (since August 27th) since I have ordered the Sailor moon collection. I have been trying to reach out to the customer service and all they (Amia) told me is to look for the package myself and have not offered a helping hand. The service I have received has been non-existent, I am very disappointed as I was excited to order from Colourpop. I have called DHL and my local delivery service and the package has not even left the US. I have never received such horrible customer service before. It should not take 2 months for a package to be delivered. I have requested a refund and all I received was a screenshot of my order shipped. This is unacceptable.