ColourpopReviews of colourpop.com

never got my package.

No me dan respuesta de la devolución del dinero por un pedido que no se entregó

My products got lost and never arrived.

El pedido tardo extremadamente mucho. Es mas, aun no tengo el pedido en mis manos y lo pedi a principios del mes pasado.

I had bought a 4 piece lip gloss set and it came in ruined. At first, I thought it was one of the lip glosses but then it turned out they were all half empty. I've sent my concerns and photos to customer service and they were not helpful at all and drove me to the point that I emailed them to forget the whole thing and that I wouldn't be buying from colourpop any longer! I even threw away the lipgloss. The company should make it a bit easier when products come in ruined and you should either replace the product or give a reimbursement.

I made a purchase on 9/25/2020. I got the package on 10/02/2020 and I was missing two items. I contacted customer service the same day and on 10/05 I was told I would be receiving a replacement. On 10/20 with still no tracking I contacted again. I was told it was shipped on 10/14. On 10/30 with still no package. I emailed again and was told by usps they never got the item. Colourpop never sent my replacement. It is 11/06/2020. A whole month later. Still no replacement.

Le SAV répond c'est certain mais j'ai une anomalie de suivi j'ai commandé le 17 octobre ma commande a été expédiée le 21 octobre. Hier le 4 novembre en regardant mon suivi il indique retourné au client. Mais malgré ça je n'ai jamais rien reçue et on me dit d'attendre jusqu'au 20 novembre pour pouvoir réagir face à ma commande.

You guys need to set up good customer service. I have spent my thousands dollars to you guys and one eyeshadow palette came scratch and I complained about it but you never take care of it. Why would i spend my money on a defect product? This is very bad experience, we shouldn't have face it. I will request you please look into this issue