ColourpopReviews of colourpop.com

Too many releases. It gets overwhelming. Too many palettes look similar.

I got the bestie lipliners and the lippie stix. Love the colors but they don't last on your lips very long at all!

Not cheap eye shadow but for the price I was hoping for something more. :/ Decent enough and I was just excited to see a color organized eye shadow palette. Looked everywhere!

I love the brand a the reason for the review is there customer services SUCKS! I clearly got something shattered. The shade is a single shadow that exclusive to the palette so I cant buy it individually, I was given $5 Colourpop credit to purchase a shadow I can’t purchase. When I brought this up I was given the option of refund. So I thought they would refund me the whole price of the palette …. Nope … $5 again for the ONE that broke that I CANT buy INDIVIDUALLY! At this point it was a waste of money. Palette doesn’t make me excited anymore for the simple fact they didn’t offer to replace it. It was broken either from warehouse to me or broken at the warehouse itself …. I sent photos the other shadows was DESTROYED because one shade shattered…. But $5 to repurchase shade I can’t even buy was suppose to make it better??????? Yeaaaaah no. They just lost a very loyal customer.

The products I purchased are amazing ! however my first shipment was marked as delivered but I never received it. Customer service was great and they sent me a second shipment. The 2nd shipment's tracking never updated and i didnt know it was shipped until the package arrived 2 weeks later. Shipment to Canada is definitely problematic.

While I love colourpop items and will always use them, customer service sucks. I received an order incomplete with just one item, and when trying to upload the problem online it kept saying error. I tried for 2 days and got the same response and because of course there is no number to reach anyone I could not have the mistake corrected. Products great, customer service sucks and needs improvement.

Eyeshadow palette came in broken. I do however love the lux lipstick formula so it makes up for the broken stuff.

The products are amazing but customer service is ridiculous. I’ve had 3 serperate orders be half missing and the other half completely broken. Sent pictures and was completely ignored by 5 different agents. Then was told there was nothing they could do because they have a no refund,exchange or return policy. That includes damages then I was also told that it was too late todo anything because it had been 2 weeks since the package was marked delivered even though that entire time I was emailing non stop to customer service trying to fix the problem. Then another order they sent me the wrong items which agian had to email 3 seperate people and be ignored each time and they said they would send a replacement and never did. I do not like they’re customer service at all. So be prepared to get screwed if your order doesn’t come out right.