ColourpopReviews of colourpop.com

I let their customer service team know that my order was marked as delivered but I never received it. They recommended giving it a few more days and left it at that. I never ended up receiving the products I paid for.

I never received my package

Hi ColourPop team, I wanted to share feedback about my recent shipping experience. While I was happy with the products and ordering process, I had a frustrating delivery experience once the package arrived in Mexico. My order was handed off to Correos de México, the local postal service. Unfortunately, unlike DHL, UPS, or other international carriers that allow you to pay customs fees online and deliver directly to your home, Correos de México required a completely manual process. Here's what happened: I received a physical letter (not an email or text) informing me I had to pay customs fees. I had to go to a bank in person to make the payment using a government-issued form. After that, I had to go physically to the post office to pick up the package myself, which was an hour away from my home. This process took about two weeks of delays and several errands, which could have been avoided if the package had been handled by a more modern delivery service. I have no issue paying customs duties, but I do want to highlight that Correos de México is extremely outdated. If this is going to be the standard shipping method for ColourPop orders to Mexico, I may have to stop ordering, because I can’t go through this manual process every time. Please consider using a different carrier for deliveries to Mexico that allows online payments and home delivery. Thanks for reading, Paola

The quality of the pallets were not great. The pallets was delivered with poor finishing of the color sockets on the pallet. Didn’t seem like high quality.

I had an allergic reaction to their lip stain and they still would not refund me. I had ordered 4 and was stuck with a product I could not use. The return policy really needs to be reviewed.

Why would you make eye makeup that is not safe for the user’s eyes? There should not be a label on the back of a pallet of eyeshadow that says the pigments are not FDA approved.

I’m very disappointed with colour pop free delivery service it was very slow in arriving. Not to mention one of the items which arrived was dried out. Something I’ve noticed with colour pop they tend to ignore complaints email. If they fail to replace this item I’m going to ask my UK bank to reimburse me. Their customer care is soo poor and unprofessional

This lip stain gloss tasted so bad and left a horrible after taste. It was also gritty like it was eyeshadow instead of a lip gloss. There were no returns so I had to throw two of them away and I lost all my money! I wouldn't trust another product from a company that doesn't back their products with a guarantee! I also left a review to warn others about the taste and it was never posted. I never would trust this company!