ColourpopReviews of colourpop.com

Colorpop can’t keep up with launches and the high demand for there make up products !

Wish i could give a positive review but i bought two pallets that never showed up and you think its ok to keep my money and blame the delivery service you use while they send me back to you saying its not their problem. Absolutely disappointed with this whole experience

I never received either of my packages and had no help from customer service whatsoever.

Never got my item

My baby yoda palettes arrived repressed and broken.

I received my hocus pocus pallette and lipstick damaged reached out and never even got a response.

I have made many purchases over the years from Colourpop with no issues, but recently I had a terrible experience with the return policy (or really lack thereof!). I purchased two creme shadows in October 2020, and when they arrived, they were completely dried out and unusable. I contacted customer service who informed me they do not do returns, exchanges, refunds or store credit, and that all they would do was mail a replacement. The replacements I received were worse than the originals, even drier and less pigmented. I will not make any more purchases from Colourpop directly, and I would not recommend purchasing from their site, only from Ulta, which has a good return policy. Even then, I am reluctant and probably will not give them any more of my money. I would have been perfectly happy with a different produce via exchange or store credit, as they do make some great products. But the creme shadows and customer service are a total flop and have drastically soured my opinion of the company and negated any market value from being inexpensive they had in my eyes before.

Ho fatto un ordine mai arrivato perché l’indirizzo fornito al corriere da parte del sito era incompleto. Il pacco è tornato al mittente da diverso tempo ma nonostante le mie mail di sollecito, il rimborso non è ancora avvenuto, dopo più di due mesi.