ColourpopReviews of colourpop.com

I was not given the right item in my recent order. When I contacted customer service they were not willing to send out the item but send me a coupon code for an item that was no longer in stock.

Since my purchase from January haven’t received yet.:(

Makeup hurt my eyes I wrote several emails and they told me to give my order number then I did and then they said Sorry no money is to be refunded .To next time read the labels like if I knew I would have a algeric reactions.I sent another email to try to fix this but the results were the same.It truly is a company that doesnt care about customers satisfaction.So truly disappointed how hard was it to give a refund for somthing that hurt you and you cant use.

I ordered an eyeshadow pallet the first week of October and still have yet to receive it or a refund. I have went back and forth with their customer service team for weeks and they keep saying give them more time for shipping. I will probably never see this pallet and honestly I just gave up on it. It’s definitely a waste of your time and money. It was my first time ordering from here as well.

Return policy is so stupid. And can never get a hold of someone at customer service.

Was charged $18 custom fee when it wasn't eligible for custom I have purchased a few things, and I love their products. Literally there is nothing I hate! However, I had my products shipped to Japan but they have changed shipping option so that they will pay custom on behalf of us which is nice and everything. But I made sure to buy less than the amount so that I won't be charged custom, but they have charged me ANYWAY. I know that the amount I have payed will not be enough for Japanese customs to charge me. If they only had a choice of them not charging me automatically, it would have been lovely. I payed 18 dollers of so called 'custom fee' for nothing. Why are you charging money that I don't even have to pay? I am smart enough to always buy under the amount so that I don't get charged. Really really disappointed. It's so sad.

Quality is cheap and the conversion rate is so bad from USD go CAD right now. A liquid lipstick I ordered didn’t come because only AFTER I put it in my cart, paid for it, that I got an email waaayy later saying they’re out of stock so they’ll refund that portion of it. My shipping was extra long because of it, like how did I manage to get Paula’s choice way before colourpop even though I ordered Paula’s choice after I ordered colourpop? They seriously need to figure out their stock issues literally everything is out of stock always (everything that’s apparently good). As for the products, they’re nothing special, the type of liquid lipstick I got had a whipped creamy formulation that’s honestly no different than the NYX soft matte lip cream liquid lipsticks which are better in terms of accessibility and colour range. The eyeliner (twist up pencil one) SMUDGES like fades AWAY !!! They appear to be affordable but actually are not and for the quality of the products, definitely spend your money elsewhere.

I ordered the 24 build your own pallet and they send me someone’s 8 shade pallet. They went out of stock on half of my shades that I did order and couldn’t replace it. Then told me they would refund just that amount and send me the 5 shades they did have. When I told them to forget it because by the time the ones I want come in stock it’s going to cost way more to get those shades then they gave me for a refund and they said they wouldn’t refund me my full amount