ColourpopReviews of colourpop.com

I am horrified you would even have the audacity ask me for a review after they way I have been treated. I ordered palettes 2 months ago, 3 of which came damaged/used. You refused replacement. I had to send several emails to get a replacement. You then forced me to pay for the return shipping. Fine, I did it because I need the palettes, they are a gift for my friend birthday, that was several weeks ago now and still no gift for her!. The replacement order never reached the carrier and I get no help from you CS staff. They tell me its delivered, clearly.not, check the tracking. The carrier never got it. Then I was told to file a claim with the carrier. I tried, DHL said you have to contact them. So its two months later and I'm still.missing 3 palettes. You people should be ashamed of yourselves. What a joke this whole exchange has been! Absolutely furious.

My order was lost in transit, so I never received it, and it was so sad because I really wanted those products. I ordered before in Colourpop and I had no problem to received them in Mexico but now I don’t know what happened and I don’t want to shop online anymore :(

The website was unclear about the difference between sales and promo codes and the customer service was unaccomodating and slow. Not a good experience at all unfortunately

My first order, 2 out of 3 palettes were damaged. I contacted customer service and was sent out new ones. The new ones weren’t the palettes I originally ordered. I got sent someone else’s order. Contacted customer service again, they said they shipped out the 2 palettes that were originally damaged and it’s 2+ weeks later and still haven’t received the order. Thank god the order wasn’t a gift!

My package got lost. I'm very dissapointed.

Terrible shipping experience and worse customer service. Products arrived damaged and in one case, totally different from what was ordered. Customer service does not replace or refund damaged items and they take weeks to get back to you. Waste of time and money.

Please stop emailing me.

I had ordered over 2 weeks ago and my stuff is still processing I have emailed Customer service multiple times still no damn response! I will never be ordering from here again meanwhile they said it would take 2/5 days to ship still no tracking number!