ColourpopReviews of colourpop.com

This support is the worst in the world I would never order off this site again took over a month and a half to get my product no reply from support very mad about it

Makeup was extremely dirty inside the packaging and outside sent an email regarding about it and they replied saying it was out of their hands really unprofessional

Missing item no email back yet and no 1800# to call

I have ordered from colourpop many times, normally there are no issues. I placed a large order recently for full price Christmas gifts, but half the palettes did not arrive with my delivery. I was provided a credit code for the exact cost of the palettes BEFORE tax, and no credit for re-shipping the goods. I live in another country. I am out of pocket an additional $30 to reorder what I’ve already paid for, and re-pay for tax and shipping. (NB: no discounts or shipping costs are allowed with the credit code).

Palletes didn’t survive the shipment.

you never accepted my payment and i couldn’t purchase the limited edition palette (the child). i tried so many times with different payment options, including paypal which i never have trouble with, and nothing worked. also, i was never told why so i could fix it.

Why is there no holiday return policy or support for gifts? I bought the child pallete for my girlfriend and it took me a month to give it to her cause she's away at college. When she used, it shades wasn't packed right and it was just loose powder when she used it. It was never even dropped by either of us. But since it wasn't two weeks after delivery I'm stuck with it. Because of a faulty product you made and it being a gift. I didn't get an help for a new one. I was told there are no exceptions. Which means the trays could've been empty if they wanted and I wouldn't get help.

Mi pedido lleva mucho tiempo en espera, y al Momento de comunicarme con DHL nunca recibo una respuesta clara de donde viene o qué sucede con mi pedido.