ColourpopReviews of colourpop.com

处理时效极低，11月5号下单的产品，截至今年12月12号依然无信息，所以对产品的评价我无从说起，差评给的有理有据。

Very disappointed order back in October my order never arrived :(

Still missing items from 1st order! 2nd order took to long to get here then they would let me return them.

Purchased a collection that included lashes. Lashes literally fell apart after a day and they weren't abused or handled rough or anything, they are lashes for goodness sake. I told them about it and they told me I had 2 weeks to report problems. Well I'm sorry the pandemic we are in doesn't really allow for getting glam and going out and I sure don't wear lashes all the time so the issues were not apparent right away. Basically told nope don't care it's past the two weeks so kiss off. I know they don't care about one little order but dang. Horrible customer service

After waiting for over a month for my order to arrive, it got lost. I was really looking forward for my order, and you offered to send it again, but if it gets lost this time you won't be able to refund me, and that seems risky after getting my first order lost. I won't be buying from colour pop until you get a new transport provider.

If you're buying outside of the US, BEWARE. Placed 2 orders; the first one I had to cancel due to an error on my end. CP was great on that, the order was refunded quickly, However, the refund was processed at a different exchange rate than the purchase, meaning I was not refunded the amount that I actually spent. CP's response was basically 'to bad, so sad, $40 USD is $40USD to us', when you know if the exchange rate had changed where the buyer would get more money, CP would've refunded at the original rate at the time of purchase. So they made money off me, without me receiving any product. My second purchase for holiday gifts showed that I qualified for duty free shipping, but was then charged $12USD for duties. When I contacted CP with the screenshots, their response was 'we cant control charges for duties for international orders'. So, WHY ADVERTISE FREE DUTIES FOR INTL ORDERS? Since my niece desperately wanted the Sailormoon for christmas, and I was worried about getting burned on a refund again I didn't cancel, despite the false advertising on CP's end. Fool me once, shame on you. Fool me twice, shame on me. I will not be purchasing from CP again.

If I could leave zero stars I would. I have not received my order and it has been over a month. The ColourPop team has been completely unhelpful in addressing my concerns. I feel as if I have been scammed. I will never shop from ColourPop again.

It has been 2 and a half months and I have still not received