ColourpopReviews of colourpop.com

I did not recive my order

the shipping took so long nearly 2 month and I didn't receive your product yet.

The shipping took sooo long i had to cancel my order

I ordered on black friday and have still not recieved my order. I do get that corona causes delays, but my order is still in the US according to tracking and there has been no updates at all to tracking since december 5th, which is kind of annoying. That nothing happens for an extra while with COVID is expected, and holidays as well, but it could've at least happened some more in this time span..

Colourpop is a terrible business, I would give 0 stars if I could. Not only did they ship my order with 5/7 items missing, they refused to refund me for that issue. Instead they offered a replacement which I refused as my order was placed as Christmas gifts. Since they got my order wrong the replacement wouldn’t have made it in time for Christmas. I told them about my situation clearly, however they chose not to follow my wishes and shipped a replacement package without my consent. Now they’re using that excuse to not refund me as they have sent a replacement. This was my first time ordering from them, and will also be my last. I’ve had to go back and forth with numerous emails as they all claim they don’t have a refund policy. Yet on the Better Business Bureau, I see other customers receive full refunds due to a similar issue. My entire experience with Colourpop has been horrendous, what kind of company does this to a customer when it all was the company’s mistake? To this day I’m still seeking my refund, I have submitted a complaint to the Better Business Bureau as they have stopped responding to my emails and unwilling to comply. Please do yourself a favour to avoid what I’ve gone through, do not do business with them.

Bought a palette from here for a friend for Christmas. Did not receive any confirmation emails regarding my delivery, customer service was very slow to answer and the company bombards you with useless advertisements rather than your actual product information. I'm writing this review 2 months after I places the order and I never received the palette or the $40 I paid back. Horrible experience, prices are far too high for this level of unprofessionalism. Would rate lower if I could.

Order was delivered very poorly packaged, when I highlighted this to customer services they just said if the product inside wasn’t damaged then it was fine.

Because I haven’t received my order yet ! I ordered on November 27th 2020.