ColourpopReviews of colourpop.com

Ive been waiting for my order for over the time limit and it still has not left California. Not good.

I didn’t get my package yet

I ordered the Dream Big palette vault, which contains 6 monochromatic palettes. One of the colors in one of the palettes was shattered (Dandy, from the yellow Uh Huh Honey palette). I reached out to Colourpop as soon as possible to notify them of the damage, and I never got an email response or a form submission confirmation, so the next time I screenshotted my submission notifying them of the damage. After hearing nothing back AGAIN, I filed a General Inquiry asking about their arbitration policy (UCC section 2 doesn't require buyers to accept nonconforming goods and they can be rejected if a seller doesn't fix the problem.). I never received anything back, so I looked up their arbitration policy and went to their legal department to give them 60 day notice of intent to arbitrate. It's been fewer days since I contacted their legal team, but I've also not heard back from them. So 4 times I've tried to contact them and never received a response Pretty sure their customer service is a scam at this point, and I'm going to have to arbitrate a refund. Buyer beware. UPDATE: I never received a response from any of my emails and the response I got on FB just sent me to their online form that they don't respond to, BUT I received a replacement palette in the mail, so I'm very confused what their deal is. Great quality shadows though.

Never even received my order and no one ever responded to my email when I emailed about it to see where it is. So no product received, no response and no refund. This was by far the worst experience I’ve ever had. Ordered the child eyeshadow palette as a gift for Chris and never received it. And then no response from customer service. Thanks for nothing I guess. I pretty much flushed my money down the toilet.

My package, purchased on 28.11.2020 has been lost, the tracking page shows that the last trace of the package comes from Germany (08.12.2020), it (the package) has never even crossed the Polish border (country of destination), moreover there is no information about the package after 28.12.2020, no scan, no location info, absolutely nothing. Although I asked Colourpop to do smth about it, they would claim that the package is being held by the local polish post. I’m really disappointed, because I would order packages from US before, and no such thing has ever happened to me. I also work in the e-commerce filed, and my company has never ignored any lost packages, we would always try to make up for our clients loss, even if the fault is not on our side. I wish that the employee from ColourPop would at least check the country of destination, and would compare it with the last known location of the package, than they would know that the package is nowhere near Poland, and can’t be held by the local post.

I ordered a Star Wars baby Yoda palette and the first one was messed up so I messaged colourpop and they sent me a new one. Upon receiving the new one and a whole eyeshadow palette inside of it fell out and it was a whole mess. I figured since this was the new one that they already sent me it was a loss and I don’t wanna order from colourpop anymore.

Actually, I never received the product I ordered so I have no idea about the product itself. The package tracker I consulted says it is stuck in a place called Stow, Ohio. Disappointing, but I do understand it was a tough year for shipping. I just don’t even know who to call to resolve the problem.

I ordered my product the week of Thanksgiving, and never received the product. I reached out to customer service and nothing was resolved.