ColourpopReviews of colourpop.com

still hasn't received my order

Placed my order 2 months ago and havent received anything and I can't get a refund. Sounds like a scam to me

Ordered over a month ago. Still hasn’t arrived.

- ---update---- that it took over 14.5 weeks for my order to arrive, colourpop was unhelpful in resolving and it took me commenting on instagram posts for anything to be done. I have never purchased again after previously spending hundreds. --------Waiting 7 weeks for an order placed Thanksgiving weekend I have contacted customer service twice and received no reply. Very disappointed with your international service. I tracked my package with DHL and the address was correct but never delivered in an entirely different country, DHL tells me you have to make the claim and yet Colourpop won’t answer emails sent to customer service. Beyond disappointed in my purchase which was due to be a Santa present, I have an equally disappointed 10 year old.

We have not received our package or a refund. The package has not been found. I have had not been helped. I would not recommend your site. Julie Blackwood

2 of the items showed up damaged and they would not exchange them

Product great when you receive it. Ordered two brush sets beginning of December for Christmas gifts, only received one mid December. They wanted me to send photo of parcel and the packing slip for quality control. Box was too small to send two of the items I ordered and the box to be initialed by the packing checker was empty. So clearly their error. So, you would hope and think that as a company they would rush to correct their error - instead they told me it would take 5-7 business days to ship and I received it 4 days AFTER Christmas. No apology. No discount for their error. Nothing. WILL NEVER order from again. And I will tell ALL my beauty industry peeps where I initially got the recommendation for this product about their poor customer service.

Didn't receive package