ColourpopReviews of colourpop.com

The palette break so easily

I didn’t receive my order... I was waiting since 15 December and status of my order didn’t change since 18 December. I ordered 11 palettes and I didn’t receive any of them. Also I didn’t get any information about my order and I didn’t receive my money back so if you don’t want throw your money away don’t order from this shop... :/

I never received my package that I ordered on the 10th of December & its the 22nd of January

I never received my purchase

Colourpop's marketing seems accessible and cost-effective. However, buying them from Canada is a whole other experience. With costly DHL shipping, taxes, and currency conversion, you may as well just shop at Sephora. I wanted to try them out during the holiday sale but for some reason the prices in my cart changed all of a sudden as I was ready to purchase at 1pm. A very odd time to end a sale, and it wasn't displayed anywhere. Maybe it was the time difference, but I reached out to CS to inquire in hopes that they would honour my request because I quite literally purchased close to 100$ minutes before a sale ended in the middle of the day... they took 3 weeks to answer, and they declined, offering me a laughable $6 coupon. The carrier (DHL) also literally threw my package at the door; it sounded like a bird flew into the window.

I'm absolutely fed up with this brand. Never again will I order from Colourpop. I have an order that took 6 weeks to ship that is now arriving soon and I don't even want it bc the entire experience with colourpop has left such a sour taste in my mouth. Like I said, the order took 6 weeks to ship w/ no email from colourpop ever giving me a status update even after emailing CS at least 4 TIMES (and NO ONE responded). So I went to ig, commenting questioning the status of my order and saw other comments questioning the same...well you guys DELETED the comments then dm us with some generic pr response. This company has some shady practices and its disgusting. If that's how you treat paying customers...like I said, I'm done. This company has really fallen apart the last couple years and I want no part of it. The WORST cs I've ever experienced from a cosmetics brand in my life.

I never received my package and never received real help. Always was the same answer. I feel so disappointed because I thought that you were a good company. I would never buy anything else from you EVER again. Pd. Help me with my refund, nobody is helping me right now.

I had 4 items in my cart but as I went to checkout, the items were longer available because they were sold out. I find this completely unfair because I already had the item in my cart before the website displayed it being out of stock. If I was still browsing at other products then I could maybe understand that but the fact that I had already put in my card information and LITERALLY clicked complete order and were not able to get the products is very unfair in my opinion. the products should've been secured in my bag until I completed my order.