ColourpopReviews of colourpop.com

Worst company I've every dealt with on line! Totally ruined Christmas for my daughter. Ordered $70+ worth of make up we never got and still haven't gotten a reimbursement. Do NOT BUY FROM THEM.

It's been five weeks and I have yet to even receive my order, which was meant to be a Christmas gift for someone. I understand that there are delays due to Covid but it would be nice to receive updates on my package every now and again so I know it will actually be delivered. It's been kinda frustrating and embarassing not knowing if my order will arrive or not. I've ordered and used international shipping with European countries before and my packages still arrived sooner than this one. Keep in mind I also live in Canada, and Colourpop is in the U.S. Very disappointed. Should have listened to one of my friends who warned me about how insanely long Colourpop takes to deliver to Canada. She experienced the same thing yet it was before the pandemic even started. Won't be ordering from here again

J'ai commandé 7 produits le 3 janvier (total de 84eu avec la livraison). Après presque deux semaines d'attente j'ai contacté deux fois le service client car le site de livraison DHL indiquait une anomalie "returned to customer": La première fois la réponse était à côté de la plaque, la deuxième fois la personne m'a dit que ça pouvait arriver mais que ma commande arriverait bientôt. Ces deux fois, la réponse était sous 24h. J'ai effectivement reçu le 20 janvier un colis Colorpop mais j'ai reçu la commande (4 produits) de quelqu'un d'autre habitant aux USA (j'habite en France) !! Je n'ai pas encore reçu de réponse de leur part, mais ça a l'air d'être un problème courant puisqu'il est proposé dans le menu déroulant du site....

I've emailed them three times about a missing package I never received and a second package I received that was the wrong order. I still haven't heard back from them. Great makeup, terrible company and customer service that needs to get it's act together. Won't be spending my money with them anymore since they can't get anything right.

My wife got a duplicate of the item I got her for Christmas, on Christmas Eve. The return policy didn’t allow for returning the unopened item, so ultimately it was a waste of money. Poor customer service policies. The item itself was nice, but the policy is bad.

I ordered my products over 2 months ago and have still not received anything. I've sent several emails to color pop and no one has replied to me once.

Waiting for delivery since december.

Never received what I ordered. Have sent two e-mails, but haven't gotten an answer back. Would at least be nice to know that they were doing something to figure out what happened, but no answers.