ColourpopReviews of colourpop.com

My daughter and her friend each created a custom palette for each other. Both were ordered within minutes of each other in early December. One came in with a week or two. The other didn't. Twenty days later, I sent an email asking what happened. Customer service said that I never should have expected it by a certain date as they are busy between COVID and the holidays. I didn't expect it by a certain date - but I thought it weird that one ordered had arrived and the other hadn't even shipped. Miraculously, as soon as I inquired, it finally started processing and then shipped. They promised I'd have it within a week. After getting shipment notification, the package didn't make it to the carrier for several more days. Then shipping took OVER two weeks from that date. All told, I received my package 6 weeks after ordering. It was CLEAR that this ordered got forgotten or missed. Customer service REFUSED to accept any responsibility and continually told me that I had to be patient because of holidays and COVID. They wouldn't answer questions, wouldn't explain what happened, didn't bother expediting shipping, nothing. They were friendly enough, but dismissive and no accountability. We will never shop here again.

Products are great but customer service is terrible, after sending countless service requests from them not one person reached out at all. Really disappointing because I love the products but if something goes wrong i don’t trust i’ll ever be able to get in contacts with anyone so.

I ordered December 8th and was guaranteed a dec 29th delivery. I understand that with the current state it may be delayed, however my issue was with them saying my order was “still in transit” when I got notifications that it was in fact cancelled. I was told to wait it out. 1.5 months later and 8 reps later, I was pleading for my money back however “we don’t do that, we will issue you a replacement”. Then they asked if I had an alternative address to send it to instead?!? Absolute garbage company and the customer service is atrocious, I just kept getting the runaround. I have a feeling the $12 palette and the $8 lipgloss NOT worth the headache....

Something went wrong in the shipping process. Colourpop probably put the wrong address on the package which is why it was never delivered to me and immediately returned to the sender. The customer support just keeps telling me to check at the local post office and I would have gotten just as far talking to a robot. Terrible customer service, will never order again. And I still didn't receive my money back, which now has literally been spent to AIR.

Still have not received my order

NEVER RECEIVED MY PACKAGE, WROTE TO THE COMPANY BUT NO ANSWER EITHER

Still Have not received my order that I placed over a month and a half ago.

I didn’t get my product