ColourpopReviews of colourpop.com

I never received my order nor did I get a refund.

Terrible customer service. Had allergic reaction to the only lipstick that I ordered. I was told in the future to either choose one lipstick to try or to research the ingredients before ordering. Companies should stand behind their products. This was the second time I’ve ordered from them and the last.

My name isn’t Jessica Figueroa it’s Zamira Lopez you guys are horrible I ordered something stuff from you guys and you guys sent it to the wrong address so I will never buy form you guys ever again then your customer service department sucks sorry to inform you but I’m not impressed at all worst customer service ever!!!!!

I am outside of the United States and I have not received my product and it’s been over one month since I made the purchase. I’ve tried to reach customer service and they don’t answer either.

I would give zero stars but not an option. The order I placed over a month and a half ago never arrived. I have sent multiple emails to Customer Service and so far the only response I’ve gotten back is to review their service, here you go: It’s awful. Please save yourself the trouble and do not order from this company. It is a sham. They took my money and never delivered the product. They do not respond to inquiries to find out what happened either. Colourpop is a terrible company with horrible service. A bunch of thieves is all they are.

This was a Christmas gift for my daughter in law. As soon as she apprised me of the error I sent an email on January 4th explaining the situation and requesting the proper item be sent. On January 20th my daughter in law sent me a picture of the order as well as what she had received which I forwarded to Colour Pop and again asked that they send the ordered item. I received an email yesterday saying that they had a 2 week time period in which to rectify a complaint and that the time had expired. It was up to them to take care of the matter - not me. Very dissatisfied with their customer service. Neither of us will be ordering again and I am recommending she notify the Better Business Bureau.

Since 26.12 shipment still in US in this same place

I made my purchase on 11th December 2020 and it hasn't arrived yet. These timelines are unacceptable.