ColourpopReviews of colourpop.com

Horrible experience: 1. Placed an order on limited edition and was emailed an incorrect invoice. Thankfully I purchased through Klarna so it showed my actual order. Customer service assured that it was a glitch and I would receive the items. 2. It took over a month to receive my order. Contacted customer service and was told they would ship it out immediately. This was after waiting a week to hear back. 3. Over a month after placing my order I finally received it. The contents of my order matched the original incorrect invoice I was emailed and not what I ordered despite being assured there was no issue. 4. It took about two weeks for a customer service representative to return multiple requests for a refund. I will say that the only silver lining is that they did finally refund me in full and let me keep the incorrect order. I will still say that I will never buy another Colourpop product. I understand that things happen but this was hands down the worst shopping experience I've ever had.

I never received my package. Customer service was very slow to respond. I ended up canceling my order.

To long waited for deliver

I never received my order. I reached out to customer support for help. They told me to contact USPS and let them know what they said about it. I did that and told customer support that they did not receive the package. Customer support said yes they did and told me to talk to USPS about it for further assistance. They were unapologetic and completely unhelpful. No resolution, no offer of sending a new order or a refund. It took days between emails to get replies back, so the whole thing took way too long to get a completely unhelpful answer. I had to file a claim to get my money back. I will not be ordering from this company again.

There was a glitch at time of checkout and I was charged twice and got two orders and I was trying to return the order that was not opened and they said they couldn’t do anything for me. Really disappointed. If it would have been my error I would have understood but it wasn’t.

Je n'ai jamais reçu mon colis. Il est arrivé en France 10 jours après la commande et a disparu soudainement sans être rattaché à son suivi Colissimo. Pas de nouvelles pendant des semaines. Ces derniers m'ont dit que Colourpop devait ouvrir une enquête pour pouvoir chercher le colis, et Colourpop me disait l'inverse, que c'était à moi de contacter Colissimo. Ils m'ont proposé l'envoi d'un nouveau colis mais comment faire confiance une seconde fois quand le premier a disparu ? Après de nombreux échanges je me suis faite remboursée mais pas dans la totalité sur une commande de près de 80 euros. Soyez très vigilant(e), il y a des vols de colis à la douane et le site décharge toute responsabilité.

No lo recomiendo. Te cobran el pedido y días después te cancelan la compra. Para que tienen página de ventas, cuando no quieren vender. Pésimo servicio.

Never received item