ColourpopReviews of colourpop.com

I never received my 50 dollar order. I contacted customer service multiple times via email (as there is no phone number to call). I never received an email back or a refund.

Didn't get everything in my order sent many emails. I also reached out to them on IG. And nothing the amount that's was Missing about $70.

I keep receiving pallets that are broken customer support fixed the first one but never responded to me about the second one.

I was initially sent someone else's order. When I eventually received the correct order, one of the items was missing as it was not available. Colourpop issued a refund for the missing item in the form of an online voucher code which has an expiry date in April 2021, meaning that I am expected to make a further purchase from them before this date and in order to qualify for free shipping, I will need to spend above the voucher amount as this is valued below the qualifying amount! Furthermore, I still have the items sent to me in error. I have contacted Colourpop to ask what I should do with these and also to request a full monetary refund for my missing item instead of the voucher code but thus far I have received no response and have been waiting for over a month!

I ordered the child pallette and it came broken I emailed them and they replaced it the first time it came broken a SECOND time and i emailed them (with pictures both times) and they still havent got back to me with a solution.

My package was incomplete, I'm missing a complete vault of shadows and the other shadow I bought was broken, I wrote twice and I didn't receive an answer.

I never received my order or any assistance from color pop in resolving my lost items. Even repeated emails from me went unanswered or I was directed to call the post office. It’s been 5 weeks since I placed my order.

We spent $400 in products and three of the items arrived damaged. We had a very hard time getting in contact with customer service and the issue still isn’t resolved. Very disappointed.