ColourpopReviews of colourpop.com

After nearly 2 months, I still have not received my order. Customer service has refused to refund my money. I have been a long time customer and I am questioning whether I will continue to be a customer.

I never received my purchase and I reached out about my order and I was told to keep waiting but it's been 2 months.

did not receive my package

On 12/26/2020, I ordered a gift from colourpop, which was supposed to arrive days before my Kris Kringle zoom call in January. Order never came, despite saying it was delivered. My friend even checked her surveillance camera, no one ever came to the door. Covid is an understandable reason for delays in deliveries, but this isn’t the reason for the 1-star rating. My issue is how colourpop never addressed this issue of a missing package. Today is February 7, 2021 and I still haven’t received assistance to resolve this matter. I tried contact via phone, emails, and Instagram. The complete absence of customer care is appalling.

I received my eyeshadow palette and it was damaged. I sent them pictures and they acted like they could not see any of the damage which was ridiculous they never once asked me for more pictures or anything. I have been a long time customer and I am very disappointed. My only option was to send the damaged one back which I would have to pay shipping and handling and I would also have to pay shipping and handling for them to send the other 1 out to me so that would make it a very expensive eye shadow palette it's not my fault that I received a damaged eye shadow palette to of the shades look like they were slobbered on I don't know how to explain it but they certainly got wet or something. During the virus or not.. thats gross. I have never had any problems before and the way that they are dealing with this breaks my heart because I really loved the company. And the products.

Never received my package I ordered on 12/25/2020. Paid $35 for nothing. Tried to get help and was not giving any. Will never purchase from this company again. Total disappointment. 👎

The customer service is horrible I will never purchase another product from colour pop again. I can't believe how many "influencers" indorse this brand. There has been so many reviews on how pathetic their service is. As someone who's spending Canadian dollars on a US product it doesn't become "affordable" like how its praised. And alot to the stuff I got wasn't worth the money and packaging inside their sleeves were all scratched so I'm also concerned about quality control.

First time Colourpop order (well, attempted) of a couple different items, total cost around $30. Placed the order, then received an email several minutes later that my order had been canceled. I tried again. Same thing happened. Tried once more. I reached out to customer service and was told it could be the payment method and to try again, so I switched from PayPal to a Visa. Attempted to order again, and it was once more canceled almost immediately. I gave up at that point, and tried again a week later. Still canceled. Reached out to customer service one more time and they shared that my account was now banned (suspicion of fraud?) and I wouldn't be able to make purchases. No information was provided about the length of the ban. I tried to make an order a month later that was canceled so it may be indefinite.