ColourpopReviews of colourpop.com

my package took forever to arrive, and when it did , they didn’t send me the correct products. Then after reaching out again, they STILL sent me the wrong thing.

Because I have not received my order yet

Dear Colourpop! My package have been sent a month (or more ago). It arrived, then I got a mail from the post office. I went there and I asked after my package, and they said they couldn’t find it. I know that it wasn’t your problem, but I think they sent my package back to you. Can you transfer me back the money or the package please? I’ll pay for the shipping again if it’s possible. Thank you for your help and have a nice day!

Don't know!? Didn't get the package, got lost in transport...

Never received my item and never received my money for that item

Hola soy de chile y los primeros días de enero hice un pedido que aun no llega, ese no es el problema el problema es que no le digan qué pasa con mi paquete.

Order several items from Colourpop, no order confirmation, no shipping status. It’s been almost 2 weeks and multiple emails through their website’s customer service and NO RESPONSE. If you like their products, you’re better off buying from Ulta.

I’ve ordered before no problems, product quality decent and fun packaging but I’ll let the beauty gurus testify to the quality of products. It’s a cool brand. BUT IF YOU HAVE ANY ISSUES YOU WILL CONTINUE TO HAVE ISSUES. The customer service side of the company LACKING. I contacted the business three times to resolve a missing package to no avail, then finally told ColourPop I would be requesting a refund if I didn’t receive a response to resolve the issue. No response so I filed a claim with PayPal and the claim was denied per CP providing PayPal shipping confirmation. I FINALLY received a response and CP stating basically they won’t communicate with me if there is a claim with PayPal but also stated they didn’t see an open case. I finally contact PayPal to find out it was denied and had to file a POLICE REPORT just to appeal the denied claim. Now ultimately this was resolved thanks to the helpful assistance of Richard with PayPal who walked me through the process, HOWEVER I’m only writing this scathing review because none of this situation needed to be escalated or dragged on as much as it did and only was because of CP’s poor customer service. If CP would’ve been responsive or looked into my shipping issue at all I would’ve reordered or even if they made any slight effort to keep me as a customer by offering an incentive or anything for my frustration of them not following through on THEIR WORD by following up within 2 days, then I might not be here writing this. But seeing as how I got a snooty reply this morning (after PayPal already refunded me) nah I’m that disgruntled customer now. Violet and Abby, hope you read this. I hope this doesn’t happen again to any other customers bc it was wildly infuriating especially for something that seems like a pretty normal issue such as a missing package. I think it’s pretty clear my tone is very Karen-like here and I’m willing to sit with that because I’ve worked in customer service and can recognize when my company drops the ball and attempt to rectify the situation with the customer. That is not what happened here and I hope it’s an isolated incident and I’m just the lucky sob that had to write 10 emails just to get a refund over some freaking eyeliners I never got. Which came beauty guru recd by the way so I’m pissed I cant order through them based off principle... at least until I forget. I will be buying other brands or through other sites just so I don’t have to reopen this retail wound again. Lol!